IT Asset Management System

SauRoNZA

Honorary Master
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I've been shopping for one for almost six months now and they are either one of these all-in-on products that don't work very well without also taking on the rest of the suite or try to sell it to you around every corner.

So here's my criteria and I'm hoping some people can comment without me needing to test every single one.

We use Asset Panda at the moment and I'm starting to wonder if I'm looking for a Unicorn here.

1. Cloud-based, I'm not self-hosting this thing.
2. OKTA SSO Integration - Bonus if it goes deeper than this, because that helps me link devices to users.
3. JAMF Integration - It needs to be able to talk to Jamf to pull all my MacBooks/iOS devices into the system automatically.
4. Jira Integration - Ideally I want to be able to link a user & device directly inside Jira tickets...this has been a bigger problem overall.

Is this too much to ask?

Of the officially Jamf supported ones on this list I've tried - https://marketplace.jamf.com/apps?search=asset management

Oomnitza - Just a bloated, expensive piece of kak.
Snipe-IT - Actually wasn't too bad, but has an archaic LDAP-based user sync system that just seems like a bad idea.
Assetsonar
Ivanti - Literally feels like Windows 3.1

Servicenow seems like an option but again it's one of those products that tries to sell you every part of the package and I only want one small piece of it and in reading documentation it's hard to say if the Jira integration works with Asset Management or only ITSM...but I'll probably setup a call with them sometime soon.

How hard can this possibly be? Or should I just stick to Asset Panda and stop bothering.
 
Service Now:
1. Integrates pretty well with Jira
2. Complex interface
3. Can't handle embedded images/screenshots in fields
4. Trying to be everything for everybody
5. Can't bold, or colour any text
6. Customers complain about their view (small, can't see all company tickets, etc)

We used to use OTRS, but management had other ideas.
OTRS had a "simpler" interface, but support formatting and embedded images without problem.
Was very user friendly.
 
Have you looked at the hosted version of GLPI?

  • Cloud based/Hosted
  • OauthSSO plugin - not sure if this works with OKTA but I think it is generic.
  • There is a plugin to integrate with JAMF
  • Not sure about JIRA
 
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