IT Support Engineer (Senior)

Akesa

New Member
Joined
Sep 19, 2019
Messages
4
About Us
Akesa IT Solutions is a newly established, but fast growing MSP, predominantly supporting the SME market in a wide range of managed technical solutions. We are incredibly passionate about building a brilliant team of people and place tremendous value on the importance of culture fit and ability/competence - far more so than certifications and formal knowledge.

Other Opportunities
It is worth highlighting, that if you feel this post speaks directly to you, but you are concerned about some of the specific requirements, please reach out to us any way. We are always on the lookout for great people, and not just limited to this specific role or level of seniority.

This is offer is limited to this post, as we believe that if you are on MyBroadband, you are a million times more likely to be the person we are looking for than somebody sourced from recruitment agencies or jobs websites, and as such, we welcome applications or contact from any of you!! The founders of the business have all been active forum users since the MyADSL days.

Job Description
The ideal candidate will be ambitious, have strong problem-solving skills and display an eagerness to learn and grow within the company. We are looking for somebody who is excited and passionate about technology. Someone who eats, sleeps and breathes gadgets, games and tinkering with tech. A true love and interest in the world of computers and technology will be more important than official certificates and qualifications. Customer service is a huge part of our business, and we are looking for somebody who takes pride in their work and who is passionate about delivering an exceptional customer experience.

We are looking for someone who is dynamic and energetic and looking to join a team at a fast growing MSP in Sandton. There is significant room for training and growth within the company.


Duties will include:
  • Onsite and Remote Technical Support
  • Working with clients directly as well as within NOC
  • Supporting Desktop, Windows Server, Managed Services and Network Environments
  • Remote Monitoring and Management of Systems Under Management
  • Taking the lead on new projects and rollouts
  • Offer training and assistance to junior technicians and colleagues
  • Ability to work with others in a team and escalate when necessary
Office hours are Monday-Friday 08h00-17h00

Requirements
  • Matric
  • Drivers License
  • Own Reliable Car (all business travel is reimbursed on a per km basis)
  • Relevant IT Certifications are beneficial, but not an absolute requirement
  • Minimum 5 years RELEVANT work experience
  • Strong problem solving ability and ability to think clearly under pressure
  • Must have strong working knowledge in Windows Server Operating systems, Active Directory, DNS, DHCP - with the ability to understand and resolve incidents from event logs.
  • Veaam Backup and Replication experience advantageous
  • Good understanding of Virtualisation, Hyper-V, Vmware ESXI advantageous
  • Must have a strong understanding of networks, routing, gateways and VLANs
  • Ability to diagnose network connection issues, permissions, file shares, SMB, FTP as well as network printing
  • OSX and Linux knowledge advantageous
  • Mikrotik/Cisco knowledge advantageous
  • Experience in Office 365, Exchange and Outlook

Employment Type
Full Time, Permanent
This position is open to ALL applicants

Location
Sandton

Availability
This vacancy is for a start date of 01 July 2020, but it is worth noting that we are ALWAYS looking for fantastic candidates.

Salary
The salary offered is market related and negotiable, and is completely dependent on the specific skillset, experience and seniority of the candidate. We are more than happy to discuss the applicable salary range with any candidates in our first interaction (pre-interview) so as not to waste anybody's time. I would like to assure you that this is not done as an attempt to undercut anybody, or to be difficult. We are more than happy to discuss this openly in a one-on-one setting.

Contact
Please will you send your CV, accompanied by a brief cover letter, to careers@akesa.co.za. Please specifically mention that you are responding to the mybroadband post, as this will significantly increase your chances.

You are also welcome to PM me or respond here if you have any questions.
 

Guca

Active Member
Joined
Jun 1, 2015
Messages
46
Hi

Which IT support level is this position? Because I see Desktop support and Server support.

What type of company benefits do you offer?

I might be interested.
 

Akesa

New Member
Joined
Sep 19, 2019
Messages
4
Hi Guca,

This is a senior position. We are a relatively small company, so there is some overlap in roles from time to time, hence the inclusion of some more junior level items in the job description.

We are also about to list a separate, junior position too in case that is of any interest.

We would be happy to discuss remuneration and benefits privately if you are interesting in taking the conversation further. If you are interesting in having this conversation then please apply using the details above and we can take it from there.
 

Guca

Active Member
Joined
Jun 1, 2015
Messages
46
Hi

I am happy to take remuneration and benefits conversation privately, I sent an email to the email address already not sure if you guys got it or not.
 
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