IT Workup

[Jason Viljoen]

50, jammer, 500 randjies vir jou.

Heya Census, sorry I don't understand your reply?

I'm an English Viljoen that grew up in Zimbabwe lol

 

[Tiago-Newbie]

James is back at it again!
At least he's buying premium vintage Mybb black market accounts to look less sus but still his one post count sticks out like a sore thumb. Ai man James

Hola.... looks like the real "James" is finally here and posting. But ai... you can always call me James i like the name... Out Bond007...

 

[dontcryforme]

50, jammer, 500 randjies vir jou.

Trots geborg deur ABSA. Vandag, môre, altyd saam

 

[Intox]

Received an update to my order.
My items came from EU warehouse so estimate was 5-12 working days and today is the 6th working day, so well within the estimate so far.
They even sent a pic and some details about the shipment.
I wonder who that 45" LG OLED monitor is for, that's a beastly gaming monitor damn.

We're thrilled to share some exciting news with you! Your order is currently en route to our office in Midrand and is expected to arrive on May 16-17th. Once it lands, we'll promptly ship it out using The Courier Guy service, and you'll receive an automated email with all the relevant details. Alternatively, you can opt to collect it from our store.

We appreciate your patience throughout this process—it truly means a lot to us.

Here are some fun details about this shipment:

Shipment Size:

16 Large Boxes

Shipment Weight:

274kg

 

[airborne]

Received an update to my order.
My items came from EU warehouse so estimate was 5-12 working days and today is the 6th working day, so well within the estimate so far.
They even sent a pic and some details about the shipment.
I wonder who that 45" LG OLED monitor is for, that's a beastly gaming monitor damn.



View attachment 1708437

I wonder how they can be cost effectively shipping those massive boxes considering they must all be getting sent air freight?

 

[nashbert]

Thanks to this thread, I actually took a look at it workup.co.za to satisfy my curiosity. Fortunately no harm done, just a tad confused. Confused enough to consider posting, even though this thread is not quite newbie friendly.

@ITworkup here is the list:
1. What are the specific terms for the warranty process? I believe @Intoxraised the same question earlier.
2. some of the item descriptions are not in English - https://itworkup.co.za/nothing-phone-2a-128gb-8ram-5g-white1
3. [Might be just me] While it is good to have reviews of the site on every product page, I personally would have prefered product reviews.

@ITworkwelecome to the forum and wishing you all the best. Happy to have more options for online shopping locally.

 

[ITworkup]

Thanks to this thread, I actually took a look at it workup.co.za to satisfy my curiosity. Fortunately no harm done, just a tad confused. Confused enough to consider posting, even though this thread is not quite newbie friendly.

@ITworkup here is the list:
1. What are the specific terms for the warranty process? I believe @Intoxraised the same question earlier.
2. some of the item descriptions are not in English - https://itworkup.co.za/nothing-phone-2a-128gb-8ram-5g-white1
3. [Might be just me] While it is good to have reviews of the site on every product page, I personally would have prefered product reviews.

@ITworkwelecome to the forum and wishing you all the best. Happy to have more options for online shopping locally.

Greetings @nashbert,

Actually, we replied to Intox's message, but the moderators deleted our reply because we are not a "registered" vendor here. We don't understand why our reply was deleted since we are not selling anything here, just explaining our terms and conditions. Here is our deleted reply to member Intox:

Dear Intox,

Thank you for your inquiry and the thoughtful questions.

Warranty Process:
Yes, you understood correctly. For warranty support, such as with a graphics card or any other device, we initiate by ordering a free pickup by The Courier Guy from any location in South Africa to our office in Midrand. Upon receipt, we inspect the product for any physical or liquid damage and to ensure it hasn't been disassembled. We then conduct our own testing. If the product is faulty, we offer either a full refund or a replacement. Please note, if you opt for a replacement, it may take 5-12 working days for delivery if we source it from our European warehouses.

We've had a few warranty cases, like an Xbox that shut down after 7 seconds of turning on. The client chose to wait for a new product due to our competitive pricing, and we delivered it within 8 working days.

Our local distributors usually provide a refund or a new product for defective items under warranty, so we aim to avoid wasting customer time.

European Stock:
You may refer to them as Grey imports, but we source the same brands and products from our European distributors as your local distributors might offer. We work directly with many manufacturers like MSI, Deepcool, Gigabyte, Asus, and Asrock through our European distributors. Last year, our company's turnover was nearly 100 million Rands, establishing us as a recognized entity in our region.

The same warranty that applies to a Gigabyte Graphics card should be valid here in South Africa. However, contacting us directly is often faster and more efficient since we need to return the defective product to its origin.

We are committed to being here long-term and anticipate rapid expansion in South Africa. As mentioned earlier, our affiliation with CSSi Company, which shares the same director and has been successful for over 20 years, stands as our best guarantee. CSSi is a significant company with a long history.

I hope this answers your questions thoroughly. Please do not hesitate to reach out with any further queries.

Wish you a great Wednesday!

 

[SHL]

He offered it for free.

That's the worrying part.

 

[Intox]

Received an update to my order.
My items came from EU warehouse so estimate was 5-12 working days and today is the 6th working day, so well within the estimate so far.
They even sent a pic and some details about the shipment.
SNIP

Final update
Received my order today, no complaints at all.
Was delivered on the 10th working day from order date, so within the estimate they provided.

 

[rinxai]

Copy paste of my recent Google review for ITworkup:

Worst buying experience ever. I recommend to avoid ITworkup and shop elsewhere. I purchased a new motherboard which was listed as local stock but took four weeks shipping from a warehouse. When I finally received the board it was DOA defective. The guys at ITworkup were quick to claim I was responsible for the damaged the board, which is just bullshit and they know it. Do not support these guys, their business integrity sucks ass. They actually expect me to write off the full cost of the board, even though I returned the board to their offices within seven days, as per their website, I should be receiving a refund, but no, I must write it off. Hence this shitty review of a shitty company.

 

[ITworkup]

Greetings @rinxai

We supplied a brand new, sealed motherboard to you. After you installed the CPU and tried to power on the fully built system, it appeared that it didn't start. Based on our extensive experience, it's common for customers to accidentally bend CPU socket pins or AMD Ryzen CPU pins.

You mentioned that "this is bullshit and we know it" – how could we know it if we never break sealed packages to check the product? This doesn’t make sense.

The motherboard was never listed as in stock at ITworkup. The product listing clearly stated a delivery time of 5-12 working days. You were also informed multiple times via email that delivery would take 5-12 working days. After 8 working days, we shipped it from our office to your address. If you cannot review the terms and conditions before ordering, you should reconsider placing an order.

We are sorry, but we cannot cover brand new products with bent pins. Any physical damage, such as bent motherboard or CPU pins, is not covered by warranty by any company in the world. You cannot claim warranty for such damages with any company.

Thank you for engaging with our company. However, calling us a "shitty" company that delivered a brand new, sealed product at the best market price is unfair.

 

[airborne]

Greetings @rinxai

We supplied a brand new, sealed motherboard to you. After you installed the CPU and tried to power on the fully built system, it appeared that it didn't start. Based on our extensive experience, it's common for customers to accidentally bend CPU socket pins or AMD Ryzen CPU pins.

You mentioned that "this is bullshit and we know it" – how could we know it if we never break sealed packages to check the product? This doesn’t make sense.

The motherboard was never listed as in stock at ITworkup. The product listing clearly stated a delivery time of 5-12 working days. You were also informed multiple times via email that delivery would take 5-12 working days. After 8 working days, we shipped it from our office to your address. If you cannot review the terms and conditions before ordering, you should reconsider placing an order.

We are sorry, but we cannot cover brand new products with bent pins. Any physical damage, such as bent motherboard or CPU pins, is not covered by warranty by any company in the world. You cannot claim warranty for such damages with any company.

Thank you for engaging with our company. However, calling us a "shitty" company that delivered a brand new, sealed product at the best market price is unfair.

Just out of interest sake how would you bend those pins, the cpu just lies on top of the pins you don't insert it into anything.

"In fact, the new AMD Ryzen 7000 Series CPUs do not have the pins anymore, the pins are now in the socket. This feature eliminates the possibility of bending the pins when installing the CPU"

Seems that could have been a manufacturing defect and not user error.

 

[Conack]

Just out of interest sake how would you bend those pins, the cpu just lies on top of the pins you don't insert it into anything.

"In fact, the new AMD Ryzen 7000 Series CPUs do not have the pins anymore, the pins are now in the socket. This feature eliminates the possibility of bending the pins when installing the CPU"

Seems that could have been a manufacturing defect and not user error.

Can also happen if you drop something on the exposed pins.

I worked at a Taiwanese firm many moons ago which would import all the equipment from their homeland and saw quite a few DOA boards directly from suppliers, scanners and whathaveyou in my time there.
Sometimes management would let me know that a potential bad batch was delivered and tasked me to test the goods. In such cases it wasn't uncommon for even 25% of the items to be faulty out of the box. (Sometimes containers fell / boxes damaged in transit, etc, or just bad batch from factory)

Also lots of comebacks where people tried to do self-installs and messed up - then came claiming warranty.

Sometimes it was an obviously unskilled person who managed to mess up on other aspects of the build as well, like wiggling out the back plates and scratching the board in the process / forcing incorrectly sized screws into the board, thermal paste in the pins / all over the show, etc.
Other times everything looked perfect, or only the board was returned with a bent pin.

I've had some success fixing bent pins with a very thin dental floss, toothpick and needle to bend pins back in place, but it's painstaking stuff.

Bent motherboard pins is a nightmare for everyone involved as it's a he-said, she-said situation.
Could it be user error? Yes.
Could it have come bent from the supplier? Yes.
Can the buyer/seller prove either way? No - unless the buyer was recording the unboxing.

I've had a few cases in my time where I wish I was recording, or the times I record typically nothing is wrong.
For eg. Ordering from Evetech one should always record.

 

[Spontaneous spinach]

~~~<@

 

[rh1]

Colour me surprised, a company writes up a glowing story about their superior customer services, then basically wipe their hands off a customer return like they have no role in the process.

 

[Progenix Oj101]

Just out of interest sake how would you bend those pins, the cpu just lies on top of the pins you don't insert it into anything.

"In fact, the new AMD Ryzen 7000 Series CPUs do not have the pins anymore, the pins are now in the socket. This feature eliminates the possibility of bending the pins when installing the CPU"

Seems that could have been a manufacturing defect and not user error.

Extremely easily. The three most common causes:

1. Removing the socket protector by hand. This is actually the incorrect way. The correct way is to install the CPU, which will cause the socket protector to pop off when the locking lever is pushed into place. Removing it by hand and then reflexively trying to catch it when it "pops" off can push it into the pins. I've witnessed a junior "techy" do this first hand, as well as had feedback from others.

2. Dropping the CPU during installation. People who don't do it frequently are understandably nervous, which leads to some shakiness and the possibility of dropping the CPU in the socket.

3. A sleeve catching on the pins. Wearing a hoodie or other type of long-sleeve top while doing the installation is asking for trouble. I've had this happen to me personally (with several THOUSAND builds behind me, so experience is really not a defense - I see it often, "I've been building PCs for 20 years, I know what I'm doing!").

#1 and #3 are the most common causes for bent pins in seemingly random locations within the socket.

 

[rh1]

Extremely easily. The three most common causes:

1. Removing the socket protector by hand. This is actually the incorrect way. The correct way is to install the CPU, which will cause the socket protector to pop off when the locking lever is pushed into place. Removing it by hand and then reflexively trying to catch it when it "pops" off can push it into the pins. I've witnessed a junior "techy" do this first hand, as well as had feedback from others.

2. Dropping the CPU during installation. People who don't do it frequently are understandably nervous, which leads to some shakiness and the possibility of dropping the CPU in the socket.

3. A sleeve catching on the pins. Wearing a hoodie or other type of long-sleeve top while doing the installation is asking for trouble. I've had this happen to me personally (with several THOUSAND builds behind me, so experience is really not a defense - I see it often, "I've been building PCs for 20 years, I know what I'm doing!").

#1 and #3 are the most common causes for bent pins in seemingly random locations within the socket.

As a dealer yourself, what would be your approach to such a situation?

 

[Progenix Oj101]

As a dealer yourself, what would be your approach to such a situation?

Let's just say it's assessed case-by-case and there are no unhappy customers to date (touch wood).

 

[Progenix Oj101]

That's interesting, so if I log a mobo RMA with socket pins damage there is a chance that it would be replaced under warranty?

"Out of the box" or a week down the line? It's not happening a week down the line, although there are options.

 

[Progenix Oj101]

Interested in a bit more clarity as I was under the mistaken impression that all socket damage voids the warranty, which it seems is not correct from your reply regarding case by case basis.

It didn't say it won't void warranty, I said the way it will be handled will be on a case-by-case basis, and that it has left all customers happy to date. It's also imperative that it's reported within 24 hours of receipt of the board.