JD Power 2017 UK Vehicle Dependability Study

[FiestaST]

Well done Kia & Volvo!

Audi & BMW you suck!

JD POWER ‘DEPENDABILITY’: KIA/VOLVO TOP, BMW BOTTOM

The results of the JD Power 2017 UK Vehicle Dependability Study has been released, and they make for rather interesting reading.

The study, which is in its third year, measures problems experienced during the past 12 months by original owners of vehicles in the United Kingdom after 12-36 months of ownership.

The study examines 177 problem symptoms across eight categories: vehicle exterior; driving experience; features/controls/displays; audio/communication/entertainment/navigation; seats; heating, ventilation and air conditioning; vehicle interior; and engine and transmission.

Overall dependability is determined by the number of problems experienced per 100 vehicles (PP100), with a lower score reflecting higher quality.

The 2017 UK Vehicle Dependability Study is based on responses from more than 12 000 owners of new vehicles registered from February 2014 to April 2016. The study was fielded from February to April 2017.

So, which brands impressed? Well, Kia Motors and Volvo Cars tied for top spot, each returning 83 PP100. Skoda, Suzuki and Hyundai rounded out the top five, while Toyota managed sixth place with 105 PP100.

Volkswagen (121 PP100) and Mercedes-Benz (129 PP100) stayed above the industry average of 131 PP100, but BMW ranked dead last with 198 PP100. Audi didn’t fare much better, one place ahead of its Bavarian rival on 187 PP100.

http://www.carmag.co.za/news_post/jd-power-dependability-kiavolvo-top-bmw-bottom/

 

[Drifter]

Where is Alfa?

 

[FiestaST]

Dunno. Maybe the sample size was too small. That would be the most likely reason.

 

[A3@MBB]

Would like to see the actual questions asked and how the survey try to level the field between spec/manufacturer.

Secondly a problem in my eyes won't necessary be a problem for John down the road as he will live with it or just can't be bothered about it. Very biased around the type of person partaking in the survey.

 

[FiestaST]

JD Power lists the best (and worst) quality brands in US…

The results of the JD Power 2018 US Initial Quality Study are out, with Korean automakers Genesis, Kia and Hyundai – which all fall under the Hyundai Group banner – taking the top three spots for overall initial quality.

“Initial quality” in this annual study – fielded from February to the end of May 2018 in the United States – is measured by the number of problems experienced per 100 vehicles (PP100) during the first 90 days of ownership, with a lower score reflecting higher quality.

In this latest study, JD Power says quality improved across six of the eight categories measured, with 21 of the 31 brands included improving their scores from 2017. In addition, the industry average of 93 PP100 is four units better than in 2017.

Genesis, a brand not offered in South Africa, ranked highest in overall initial quality with a score of 68 PP100. Kia (72 PP100) ranked second and Hyundai (74 PP100) third, marking the first time that three Korean brands are at the very top of the pile.

Porsche (79 PP100) took fourth and Ford (81 PP100) fifth. JD Power said that Mazda was the most-improved brand, with owners reporting 25 PP100 fewer problems than they did in 2017. Other brands with strong improvements included Mitsubishi (20 PP100 improvement), Hyundai (14 PP100 improvement) and Lexus (14 PP100 improvement).

Nissan (85 PP100), BMW (87 PP100) and Mercedes-Benz (92 PP100) snuck in above the industry average of 93 PP100, while Toyota managed 96 PP100. Volkswagen and Audi were ranked even lower with 103 and 105 PP100, respectively, while Volvo (122 PP100), Jaguar (148 PP100) and Land Rover (160 PP100) were the three worst performers in the study.

http://www.carmag.co.za/news/jd-power-lists-best-worst-quality-brands-us/