Job Offer : Junior IT Support Technician

[CloudMonkey]

Vacancy: Junior IT Support Technician
Location: Gauteng
Salary: R6000 – R10000 per month
Working hours: 08h00 – 17h00

GeekBox IT Managed Services is the perfect partner for the South Africa's small and medium-sized businesses, providing every aspect of computer hardware and software support, coupled with IT Advisory services.

We now require a customer-focused Junior IT Support Technician to join our team who will provide first class geeky customer service and support to customers. The majority of work will be office based.

Role and Responsibilities:

• IT Support (remote and on-site)
• Problem investigation
• Remote Management
• Problem diagnosis
• Solution implementation
• Documentation of actions and findings
• Communication with customer throughout process
• Escalation of problem where appropriate
• Set up of user accounts
• Proactive support – on-going maintenance and monitoring of systems in accordance with appropriate plans.

Installation

• Preparation of equipment and services in line with work specification and appropriate deadlines
• Implementation of hardware and services through onsite or remote work

Documentation

• Ongoing documentation and updating of records regarding supported networks.


Behavioural Competencies/Experience/Qualifications:

You will have demonstrable customer service experience, technical support experience and will have held a previous client facing/desk side role position.
A fast learner with the ability to follow processes and procedures, you will be able to prioritise and manage several open cases at the same time.

Essential to your success

• Matric qualification
• Relevant IT qualification
• Excellent communication skills and telephone manor
• This is a customer focused role
• A passion for IT and technology
• Good problems solving skills
• A basic knowledge of PC hardware with experience of diagnosing problems
• Experience with Microsoft operating systems (Windows XP/Vista/7/8 Server OS is an advantage)
• Experience with Microsoft Office Applications
• Own vehicle & Valid driver’s license

Advantageous to your success in providing 1st and 2nd Line IT Support:

• Experience with MS Windows server 2003/2008/2008 R2/2012 or Small Business Server product series
• Advanced experience with MS Windows XP / Vista / 7/8
• Basic Understanding of TCP/IP networking
• Microsoft Office 2003 / 2007 / 2010 / 2013 installation and operating
• Understanding of Microsoft Exchange server 2003 / 2007 / 2010 / 2013


E-mail CV to hr@geekbox.co.za
For more information, contact Geekbox on 010 500 0203
Closing date for applications: 20 October 2015