Just another reason to consider moving from cool ideas!

[lkswan747]

So this is the response I get from the CI helpdesk when asking to upgrade my linespeed!

It is clear that this person did not read the ticket properly and responded with bullsh*t. They do not even bother about spell checking!

PBCOOL, someones ass needs to be kicked!!!

From: ***** ****** (Cool Ideas) <[email protected]>
Sent: Friday, 10 January 2020 16:47
To: *************
Subject: RE: (#COOL-20200110-362060) LINE SPEED UPGRADE
Thanks for your response! HOWEVER, I did not request a DOWNGRADE but rather an UPGRADE. PLEASE DO NOT BOTHER AS THIS IS NOW FORCED ME TO LOOK AT ANOTHER SERVICE PROVIDER ASS COOL IDEAS HAVE JUST P*SSED ME OFF.
-#-#- Please reply above this line -#-#-

Your ticket #COOL-20200110-362060 has been updated. You can reply to this email above or review the ticket by going to: https://help.coolideas.co.za/tickets/view/COOL-20200110-362060?token=d9e2b155e56ec84c923ab06e155b29fc9859b7f2 ​ ***** ****** Staff - 10/01/2020 4:46 PM Good day **** Please be advised that we have just tried ti get back to you but your line was busy. If you still want to downgrtade we will glaldy do the down grade for you., Regards ​ User - 10/01/2020 4:03 PM Hi, I would like to upgrade my line speed from 20/2 to 50/5. Kindly advise what the downtime would be if any? I would also like to know if I would be able to downgrade should I not be completely satisfied? -------------- IP Address: 155.93.235.50 ​ Ticket Details Ticket #: COOL-20200110-362060 Subject: LINE SPEED UPGRADE Department: Support Status: Answered Priority: Default You can review the ticket by going to: https://help.coolideas.co.za/tickets/view/COOL-20200110-362060?token=d9e2b155e56ec84c923ab06e155b29fc9859b7f2 Kind Regards, Cool Ideas

 

[3WA]

I mean, you don’t proofread either...

 

[Genisys]

I mean, you don’t proofread either...

Was about to say

 

[RedViking]

Is not like your spelling is gooder.

And your SHIFT key got stuck.

 

[lkswan747]

My blood pressure also got stuck on high as I received emails confirming cancellation and then confirming the upgrade. At this stage I am still on 20/2 despite confirmation that my linespeed has been upgraded.
Don't try typing perfectly when your heart is sitting in your throat.

 

[lkswan747]

I mean, you don’t proofread either...

I am the client and not the service provider!

 

[PBCool]

Apologies I believe the upgrade was done but you aren't getting the throughput as yet? Had someone try and call but no answer. Let me know if you don't come right with support.

 

[lkswan747]

Apologies I believe the upgrade was done but you aren't getting the throughput as yet? Had someone try and call but no answer. Let me know if you don't come right with support.

Thanks, issue resolved.