Laptop4u issues

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Chris.Geerdts

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Has anyone had experience (good or bad) with a refurbished laptop from Laptop4U?

They gave me a charger that trips the DB, a 128GB SSD when the advert/invoice is for 256GB and keyboard issues.

Battled to get a response to my email.

I'm not sure whether this is just bad luck or typical from them.
 
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Interestingly, on their site: I looked at the reviewers called Laurie V, William G, Quinn G, Josh J and Paul R and noted that these accounts do nothing but regularly post positive messages about Laptop4U Cape Town, Laptop4U.co.za and Smarttech Solutions, which are all the same company (or have the same physical address and owners). William G has done one other post, at least).

On the 3rd of January, from 15h20, all these accounts started posting positive messages within a few minutes of each other, re one or more of the 3 'companies' (all actually the same company), that I mentioned:
Carl J and Ettiene S also posted to these on the 3rd, followed by Michelle B on the 4th.

I read the above reviews before buying my laptop but now I suspect these are potentially false
 
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Chris.Geerdts said:
Interestingly, on their site: I looked at the reviewers called Laurie V, William G, Quinn G, Josh J and Paul R and noted that these accounts do nothing but regularly post positive messages about Laptop4U Cape Town, Laptop4U.co.za and Smarttech Solutions, which are all the same company (or have the same physical address and owners). William G has done one other post, at least).

On the 3rd of January, from 15h20, all these accounts started posting positive messages within a few minutes of each other, re one or more of the 3 'companies' (all actually the same company), that I mentioned:
Carl J and Ettiene S also posted to these on the 3rd, followed by Michelle B on the 4th.

I read your reviews before buying my laptop and now I realise these are potentially false
Click to expand...

I think for laptops the places you can rely on for good models are.

-Bidorbuy (some good sellers, I got mine from there).
- Carbonite
-Evetech
-Radical Refurbs
- Cash Crusaders (some say they got good deals from there).
 
Chris.Geerdts said:
Interestingly, on their site: I looked at the reviewers called Laurie V, William G, Quinn G, Josh J and Paul R and noted that these accounts do nothing but regularly post positive messages about Laptop4U Cape Town, Laptop4U.co.za and Smarttech Solutions, which are all the same company (or have the same physical address and owners). William G has done one other post, at least).

On the 3rd of January, from 15h20, all these accounts started posting positive messages within a few minutes of each other, re one or more of the 3 'companies' (all actually the same company), that I mentioned:
Carl J and Ettiene S also posted to these on the 3rd, followed by Michelle B on the 4th.

I read your reviews before buying my laptop and now I realise these are potentially false
Click to expand...
I'm not sure if the same applies to Google Reviews. I see three of the positive 'reviewers' have the same first names as the supervisors.
 
Chris.Geerdts said:
I asked Hellopeter yesterday, giving details, and (ironically, for a customer champion company) they haven't acknowledged my request, or even responded, more than 24 hours later.
Click to expand...
Are there no reviews about the company on Hellopeter?
 
JuliusSeizure said:
Did you manage to return the laptop or get a refund?
Click to expand...
Nope, they were absolutely adamant this would not happen and finally said I could zoom with the owner on Friday, but of course that did not happen.

From what I now know, I would rather have the laptop - problems and all - than hand it back and stress about not seeing the refund.

More "positive" reviews have popped up on their website, within minutes of each other and from new reviewers
 
JuliusSeizure said:
I think for laptops the places you can rely on for good models are.

-Bidorbuy (some good sellers, I got mine from there).
- Carbonite
-Evetech
-Radical Refurbs
- Cash Crusaders (some say they got good deals from there).
Click to expand...
I guess there's a difference between an online marketplace (bidorbuy) and a store which does refurbs (the other's you mentioned).

I noticed when investigating Laptop4U's practices that a lot of the deals on Facebook Marketplace are actually via people fronting for stores.
 
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