Late payment fee - Debit Order - Telkom

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Adenoid Hynkel

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Can someone here explain to me why telkom is charging me between R5 and R13 every month for late payments?
I am on a debit order and these late payments have been charged for the past 12 months. Haven't looked any deeper than that.
 
Are your debit orders instant, or do they take a few days to process? If they take a while, contact Telkom and tell them.
 
Log a billing dispute and request (a) the reason for the penalty and (b) a refund.

Sadly you have to do it via 10210 and it must be in office hours.
 
giggity said:
Are your debit orders instant, or do they take a few days to process? If they take a while, contact Telkom and tell them.
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What do you mean? It's not like I am managing that. Telkom in this case is the merchant and they are loading the debit order. So if the payment is due on the 3rd and they debit my account on the 3rd but only receive the monies on the 5th, how can they bill me for late payments?

Their system is flawed and I am trying to find out if anybody else is affected by this. I hardly check what I get debited by them. I know my bill is always around 900 so if it's 940 the one month I don't bother. It just means I made more or longer calls. I just noticed it today as I looked at an invoice, which I never do.

But if they do this with more clients, then this requires an investigation.
 
blogbytes said:
What do you mean? It's not like I am managing that. Telkom in this case is the merchant and they are loading the debit order. So if the payment is due on the 3rd and they debit my account on the 3rd but only receive the monies on the 5th, how can they bill me for late payments?

Their system is flawed and I am trying to find out if anybody else is affected by this. I hardly check what I get debited by them. I know my bill is always around 900 so if it's 940 the one month I don't bother. It just means I made more or longer calls. I just noticed it today as I looked at an invoice, which I never do.

But if they do this with more clients, then this requires an investigation.
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Ignore that. It IS Telkom's responsibility to ensure that debit orders are put through on the correct day as any delay would be on their side by their bank and not on yours. If you have money in your account to pay for it they should definitely correct this or they should be reported.
 
stephannel77 said:
Did you specify a debit order limit? Happen to me once and I just popped onto telkom chat and got it lifted.
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I had that. Took me 6 months to resolve. The tossers charged me incorrectly and hit the debit order limit 3 months in a row. Had to log a separate dispute for each item. So one for each incorrectly charged amount and one for each time they charged interest on the incorrectly billed amount. They then proceeded to just close the disputes without actually reversing the payments. I was livid to put it mildly.
 
If you're on eBucks it makes sense to use Checkers to pay your account.
 
Neo_X said:
FNB online?

hmmm explain pls pls.

only way i have found is via easy pay or possible also the telkom website?
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He meant he pays it from his CC via FNB, online. Not FNB online (as in their website).

His credit card, issued by FNB, is used to pay his Telkom Bill, online. Thus generating ebucks
 
Don't understand why anybody would allow a business such as Telkom free access via debit order to their bank account. They are very rarely competent at the very best/least of times.
 
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