Latency Spikes

[xBrynx]

I've been experiencing high latency spikes now for about a year on my line, but I've recently got back into gaming more and in turn it's annoying me a lot more.

I mostly play Counter-Strike Global Offensive and run a net graph to keep an eye on latency. I generally get around 40-50ms on servers, but every game, without fail - I will experience lag spikes that make it unplayable for a few seconds.

The spikes tend to occur about once every 2-3 minutes and last about 5-10 seconds. The ping will suddenly go from 40-50ms to 150-300ms, then go back to about 90ms, then back up to 300ms and then back to normal. It seems to always follow that pattern of increase, slight decrease and then increase again - before settling down.

I've tried a different ISP account and managed to rule out it being an ISP issue.

I've run several ping tests and tracerts to see if the problem can be picked up there, and I did notice some occasional spiking in the ping tests where it went from 35ms -> 140ms for a second or two, but nothing that substantial.

I'm on awired 4mb Telkom connection and my SNR is 22dB.

In the past I had experienced problems with my line several times that required Telkom maintenance. I also a few years ago needed Telkom to downgrade my line because of instability issues causing it to drop.

Any ideas or suggestions for further troubleshooting? Considering downgrading to 2mb to see if it will solve the issue - as line stability is at the top of my suspect list at the moment.

 

[xBrynx]

Related to my original topic.

I was in discussion with TelkomZA, who was very helpful in the beginning and assisted me with doing some testing. I was provided with a Telkom test account and I did some latency testing and the results were much better than on the other accounts I had tested (my Openweb account and a friends Afrihost account).

I ran 4 tests of 10 minutes using Ping Plotter, on my Openweb account I encountered 4 instances of 200ms+ spikes and high jitter. On the Telkom account I encountered no spikes for that period and less line jitter.

But after I confirmed that it was better on the Telkom account, I haven't been responded to since? On finding out how to resolve it. The fact that the spikes existed on both Afrihost and Openweb, but not the Telkom account is confusing...

Does anyone know how I can get hold of a Telkom account without signing my soul away? Are there resellers of Telkom accounts so I can give gaming a try under that account and see if I still suffer from horrible latency?