LATENCY!!!

It's there Steven, look under the 'Other' Tab :) It would also have been up on our recorded emergency messaging for anyone who called the call centre to query. That network notices page is also available via our .mobi platform and linked from the Facebook support pages. There is also a Twitter feed available which will update everytime the notices change.

The fault today was due a to a fibre break at Barrack Street which I've just recieved notification has now been repaired. peTer my apologies for any frustration this caused you, but if you had used anyone of the above channels you would have been well informed of the situation. This was a partial loss of service and the primary impact would have been on the latency front and a reduction in available P2P bandwidth.

Gordon to answer what I think was your question :D There is large degree of load balancing on the IPC links already, both the Cape Town and JHB links actually comprise of a cluster of smaller links which make up the total available bandwidth. Only one of the links in Cape Town was out today. It's unfortunately not an easy exercise to swing a portion of the base back onto JHB bandwidth as this routing is done by Telkom at the ESR level. It would also have just moved the pressure onto our JHB links, so this doesn't really provide a solution, it just affects a different group of customers.

Now on a lighter note - who is going to be joining me for the Black Ops launch at midnight? I have my copy lying on my desk here, waiting for the clock to strike 22h30 so I can install it :)
 
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Will@MWEB said:
It's there Steven, look under the 'Other' Tab :) It would also have been up on our recorded emergency messaging for anyone who called the call centre to query. That network notices page is also available via our .mobi platform and linked from the Facebook support pages. There is also a Twitter available which will update everytime the notices change.

The fault today was due a to a fibre break at Barrack Street which I've just recieved notification has now been repaired. peTer my apologies for any frustration this caused you, but if you had used anyone of the above channels you would have been well informed of the situation. This was a partial loss of service and the primary impact would have been on the latency front and a reduction in available P2P bandwidth.

Gordon to answer what I think was your question :D There is large degree of load balancing on the IPC links already, both the Cape Town and JHB links actually comprise of a cluster of smaller links which make up the total available bandwidth. Only one of the links in Cape Town was out today. It's unfortunately not an easy exercise to swing a portion of the base back onto JHB bandwidth as this routing is done by Telkom at the ESR level. It would also have just moved the pressure onto our JHB links, so this doesn't really provide a solution, it just affects a different group of customers.
Click to expand...

Thanks for the update, and honest attempt at answers.

If I can 'respond' to your comments:
1. The 'Other' tab on the Network Notices page is a really dumb place to put anything! As soon as the page refreshes (after 60 seconds) it goes back to the ADSL page (the first default page).
2. In what universe is 600ms latency at the 3rd hop a 'partial loss of service'?
http://www.imagehost.co.za/image-A78B_4CD81EAE.gif
3. I understand that switching traffic is difficult, but the second part of you answer doesn't make sense. Is MWeb's IPC capacity so close to the limit that switching half of the CT traffic to Jhb would affect the quality of service for the rest of the country?
 
1. The 'Other' tab on the Network Notices page is a really dumb place to put anything! As soon as the page refreshes (after 60 seconds) it goes back to the ADSL page (the first default page).
Click to expand...

You're correct - I'll see what I can do to address this.

2. In what universe is 600ms latency at the 3rd hop a 'partial loss of service'?
http://www.imagehost.co.za/image-A78B_4CD81EAE.gif
Click to expand...

Normal browsing and email functionality was still available throughout the day, albeit at a slow pace. So for the normal user they would not have been that severly impacted. I actually spent a large portion of my day working on an ADSL connection as I had some testing to carry out and did not run into any significant problems, other than slow reponse times.

3. I understand that switching traffic is difficult, but the second part of you answer doesn't make sense. Is MWeb's IPC capacity so close to the limit that switching half of the CT traffic to Jhb would affect the quality of service for the rest of the country?
Click to expand...

The capacity is allocated where it's needed, so yes moving 50% of our Cape Town traffic onto the JHB links would have affected quality of service for North based users. As I've stated though the logistics of getting this done simply aren't practical as a quick fix.
 
ok... lets bitch about mweb some more.

apparently they lost ALL international connections today. so its local only? but i cant even access mweb.co.za using mweb.

redialed with web africa and internet is fine. went to the mwebs faults page and NOTHING is listed here about teh problem: http://www.mweb.co.za/helpcentre/NetworkStatusNotices.aspx

tried phoning mweb support and no answer.

went on facebook to free the web which is where i read a status about the international being ****ed.

could we not at least get an email from mweb as soon as they are aware of any problem. i know there would be emails almost every day because of the frequency of problems, but atleast it wouldbt be "acting like nothings wrong" which is telkom's dirty trick.
 
peTerp00n said:
apparently they lost ALL international connections today. so its local only? but i cant even access mweb.co.za using mweb.

redialed with web africa and internet is fine. went to the mwebs faults page and NOTHING is listed here about teh problem: http://www.mweb.co.za/helpcentre/NetworkStatusNotices.aspx
Click to expand...

The notice was under 'Other'. I already told Will@MWeb that this is the dumbest place I can think of...

Seems to be back now (1.30pm). Routing is via JINX and TENET!
 
Gordon_R said:
The notice was under 'Other'. I already told Will@MWeb that this is the dumbest place I can think of...
Click to expand...

na, i looked in all the tabs, and ive looked again now. theres 1 ticket under other and that was for yesterday.
 
i still dont see it there. anyway does anyone know if other ISPs uncapped products are any more reliable?
 
peTerp00n said:
i still dont see it there. anyway does anyone know if other ISPs uncapped products are any more reliable?
Click to expand...

We actually moved the notice to the ADSL tab shortly after posting, as per the previous concern raised by Gordon, fix was implemented to the notices system today to ensure that outages of this type appear under ADSL in future. Apologies if this caused any confusion.
 
High Ping in Benoni Area

Hi

Anyone else notice in the past 2-3 weeks the pings to local and international game serves has dramatically increased.

I play World of tanks and always got pins of 250-280, the past 2-3 weeks I can seems to get pings lower that 400 odd.

The same with local Black Ops servers the ping has increased.

I have got telkom to check my line, and everything seems ok, I am pretty close to my exchange and have very little noise on the line

Any suggestion will be great

Thanks
 
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