Latest invention from iBurst - WTF?

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GavinMannion

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I received a very friendly letter from iBurst in my post box the other day.

They where patting themselves on the back for the latest VAS that they have implemented.

Paper Based Billing

I mean WTF? An internet company and ISP sending me paper invoices, doesn't that sound like a major step backwards?

How about giving me a 50 cents discount on my monthly bill and you keep the paper?

Shaun if you read this, is their anyway I can stop getting paper based bills? I just throw them in the bin anyway.

Lets not go backwards iBurst...
 
I agree with you, but.... there were many complaints on this forum about the lack of paper invoices. Seems you can't please all of the people all of the time.
 
Gatecrasher said:
I agree with you, but.... there were many complaints on this forum about the lack of paper invoices. Seems you can't please all of the people all of the time.
Click to expand...

But nothing.... It is an internet company, put a checkbox under my profile on their website which says "I would like to receive paper invoices".

I tell you what Shaun, I'll come in and put it on your website for free :)

Cheers,
Gavin

PS: The linking of the checkbox to your accounting and mailing system however will be charged for :P
 
Well this is the first time that I have ever received an invoice from iBurst, I have been with them since October 2004. :rolleyes:
 
I have done some auditing articles in my life and my feeling is that a company should also send hardcopy invoices. I can't remember why, but it goes along the lines "then you can sue the customer better". Then you can't say you didn't know you owed them money. And if you didn't receive it, then you lied about your address and your credibility is down the drain.

Me personally don't mind. As long as I don't keep getting them after the contract ended.
 
I'm billed via TP, the invoice comes through as a PDF file. The only problem is that the PDF displays a blank page, thus back to the invoices being faxed to me.
 
Tjorriemorrie said:
I have done some auditing articles in my life and my feeling is that a company should also send hardcopy invoices. I can't remember why, but it goes along the lines "then you can sue the customer better". Then you can't say you didn't know you owed them money. And if you didn't receive it, then you lied about your address and your credibility is down the drain.

Me personally don't mind. As long as I don't keep getting them after the contract ended.
Click to expand...

well not quite true ... even with our "good" postal service they even manage to misplace a registered letter, so whats the chances for normal post to survive the postal system :eek:
 
I dont think its that bad, I recieve lots of post, you think there is very little chance that any post will be delivered? Anyway im just talkin about post now for no reason.

Look alot of peole complained about not recieving a invoice. now they are sending invoices. now you are angry. Its a cycle, personally its nothing to be worried about, now you get a piece of paper once a month that you can choose to ignore anyway. Whats the big deal now again?

Some peopel are very happy about this because they have billing problems and there is nowhere to check this if you dont get a invoice. So they have made some poeple happy and provide a better service to them. To you it is simply trivial, who cares.

Shure they could have the little check box, but that is a bit of a complication becasue there is physical labour invovled with delivering this stuff. Its not just wether you want an email or not.
But it could be one, probably should be. But this is hardly even worth discussing, its a invoice, and peopel wanted it.
 
It peeves me because I am paid to put a stop to the waste of paper in the corporate environment. The first thing to try and get rid of is paper based invoices unless requested.

DSTV stopped paper billing years (okay maybe months) ago.
I pay by debit order and if I ever want a statement on my account I will phone their accounts department.

It is also easy to check without an invoice. Did money leave your bank account to iBurst. If yes then you have paid. If no then you have not paid.

Seriously I seem to be the only one who thinks it is a waste of time and money so go ahead and send me all the paper you want.

Just remember not to put anything important in the envelope because I don't open any 'monthly' bill mail anymore.
 
Oh... so thats why your so upset. Mr. Sappi

but I understand, and i geuss you can check pretty easily, well only really easily if you bank online. But who doesnt that has broadband anyway.. a few people actually im shure.

It is a bit of a waste for you yes, and actually for most. but it has a purpose, they did it because people asked for it, maby if you were part of that disussion when peopel were moaning about no invoice then they would have had a checkbox for it when they implemented this.
 
It's all very well sending an invoice, but the invoice I recieved 2 days ago is dated 2006-6-15 which seems a bit late considering that the July payment was deducted in the first week of this month, and no mention of the payments that have been deducted.:rolleyes:

Whats the point of sending an invoice weeks after payment was made, and then back dated.:confused:
 
GavinMannion said:
It peeves me because I am paid to put a stop to the waste of paper in the corporate environment. The first thing to try and get rid of is paper based invoices unless requested.

DSTV stopped paper billing years (okay maybe months) ago.
I pay by debit order and if I ever want a statement on my account I will phone their accounts department.
Click to expand...


Considering yourself lucky. My debit orders didn't go off in the first few months. Then one big payment went off. When I looked on the statement they sent me........AAAAAHH! They use a stupid accounting system with horrific matching. For 5 months it was about 3 pages.....mmmmmm

I would like to keep my paperinvoice to shove it up their ----- when they debit the wrong amount from my account. But our speeeedy postal service delivers it late, so I will probably first realise that from internet banking.

And why does it take so long to get to us? Surely on a contract they can print the invoices beforehand and post it so that you get on on the first of every month.....Now that I'm thinking about it, the debit orders doesn't even go off consistantly at the beginning of every month...go figure.
 
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