The latest on the Bandwidth is as follows, after talking to a few people and asking a few interesting question Sentech and their Tech support line shuffled me around to a few people and I ended up talking to someone who basically answered my questions.
Basically all of us wish to know what is going on and why this has happened as the explanation we have been given is truly fantastical as stakeholders to this company we want to know when things like this are going to hit and happen we want to know basically one thing, "The bomb has dropped, disaster control, and fix up"
The bomb has dropped 5-6 days ago with the rapid slow down of service and we all sit again with a "slower" service offering akin to our previous dialup
the disaster control which was offered by Sentech was not proffesional in its implementation and is not instilling the confidence in its customers, most users of this service are not your average computer user and know maybe a little more than average about the ins and outs of the architecture.
Clean up has now been made clear to.
I asked whether they know about the slow down of the service and realise it is a problem, which I got as a yes.
Then I asked what is being done, I was told that the problem as a whole was passed onto the top brass of the company and is being seen to by them.
I finally asked when they proposed to deal with the problem as this is not an acceptable situation, I was told that this is the most important thing being dealt with at the moment and a solution will be in effect ASAP this week.
So in closing the problem is sitting with the CEO and his memebers, the problem will be resolved hopefully by the end of the week.
Sentech is a new company (as pointed out to me and as I know a not a private institution yet they opened to public recently), this does not excuse how they have handled the situation presented to customers, but they are handling the situation and they have realised that a problem exists and they are sorting it out, hopefully in the future they will handle problems of this nature with a more Corporate pinashe and style which will not leave a bitter taste with customers and supporters of their product.
We the leaders in their product should realise that because we singed up first, we must grow with the company and accept that things like this will happen (less and less in future), its called teething problems, in product, in service, and in company and company culture.
Basically all of us wish to know what is going on and why this has happened as the explanation we have been given is truly fantastical as stakeholders to this company we want to know when things like this are going to hit and happen we want to know basically one thing, "The bomb has dropped, disaster control, and fix up"
The bomb has dropped 5-6 days ago with the rapid slow down of service and we all sit again with a "slower" service offering akin to our previous dialup
the disaster control which was offered by Sentech was not proffesional in its implementation and is not instilling the confidence in its customers, most users of this service are not your average computer user and know maybe a little more than average about the ins and outs of the architecture.
Clean up has now been made clear to.
I asked whether they know about the slow down of the service and realise it is a problem, which I got as a yes.
Then I asked what is being done, I was told that the problem as a whole was passed onto the top brass of the company and is being seen to by them.
I finally asked when they proposed to deal with the problem as this is not an acceptable situation, I was told that this is the most important thing being dealt with at the moment and a solution will be in effect ASAP this week.
So in closing the problem is sitting with the CEO and his memebers, the problem will be resolved hopefully by the end of the week.
Sentech is a new company (as pointed out to me and as I know a not a private institution yet they opened to public recently), this does not excuse how they have handled the situation presented to customers, but they are handling the situation and they have realised that a problem exists and they are sorting it out, hopefully in the future they will handle problems of this nature with a more Corporate pinashe and style which will not leave a bitter taste with customers and supporters of their product.
We the leaders in their product should realise that because we singed up first, we must grow with the company and accept that things like this will happen (less and less in future), its called teething problems, in product, in service, and in company and company culture.
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] bandwidth is still competing with 50k modems!!!