Law breaking - pathetic service

J

Jerasmus7

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Good day,

I am shocked at the service I have received from Afrihost and they down right breaking common law.

I upgraded my 20GB LTE package to a 40GB package in preparation for time in lock down. Into the second week of the lock-down I see that I have been capped. Upon inquiring Afrihost this was the response on WhatsApp "This was because you were billed for the upgrade you requested, but Telkom confirmed the order is still pending, so we had to credit for the 40GB package.
At this stage you are still on the 20GB + 20GB package until the end of the month, unfortunately."

This is after I was billed on the 1st of April for the upgraded package and even received an invoice (IN24411589) stating that the 40GB is active from 1st April - 30 April.

I received a surprising credit note and upon further logging a support ticket, "ooh98056924" to try and get to the bottom of this was given a pathetic response from Afrihost. Following up on an apparently escalated ticket, got the worst support on Whatsapp from Siphiwe M, just copying and pasting the same message "the change for the 40gb package will be done on the 30th of April the amount that was charged was credited into your Afrihost account".

How difficult is it to get in touch with someone that can amend the apparent mistake on Afrihost's behalf.

Clear as day the invoice states that the data is allocated from 1st of April to 30th April.

I hope to get some assistance to a poor experience from Afrihost
 
Last edited:
Afrihost Support is shocking to say the least. Don't even think the support staff read the tickets. Maybe even automated messaged triggered by keywords.

Not saying what they did is not unfair, but they did credit your account for what you did not receive. So what is law breaking about it?
Even though Afrihost was ready to upgrade the package, seems like the issue lies with Telkom and therefor they had to give a Credit.

But as far as support go, don't get your hopes up too much.

Also, you NEVER do an upgrade at the beginning of a new month. I think they even give you a notice that the upgrade will only be done the following month. Interesting that they tried, obviously with the hope that Telkom will comply. Unless of course you submitted the upgrade last month. Yeah, goodluck with support. My condolences.
 
Jerasmus7 said:
Good day,

I am shocked at the service I have received from Afrihost and they down right breaking common law.

I upgraded my 20GB LTE package to a 40GB package in preparation for time in lock down. Into the second week of the lock-down I see that I have been capped. Upon inquiring Afrihost this was the response on WhatsApp "This was because you were billed for the upgrade you requested, but Telkom confirmed the order is still pending, so we had to credit for the 40GB package.
At this stage you are still on the 20GB + 20GB package until the end of the month, unfortunately."

This is after I was billed on the 1st of April for the upgraded package and even received an invoice (IN24411589) stating that the 40GB is active from 1st April - 30 April.

I received a surprising credit note and upon further logging a support ticket, "ooh98056924" to try and get to the bottom of this was given a pathetic response from Afrihost. Following up on an apparently escalated ticket, got the worst support on Whatsapp from Siphiwe M, just copying and pasting the same message "the change for the 40gb package will be done on the 30th of April the amount that was charged was credited into your Afrihost account".

How difficult is it to get in touch with someone that can amend the apparent mistake on Afrihost's behalf.

Clear as day the invoice states that the data is allocated from 1st of April to 30th April.

I hope to get some assistance to a poor experience from Afrihost
Click to expand...

So they Afrihost billing system changed the billing before Telkom actually changed package but they have charged you R369. You currently paying R219. So to correct the billing they credited R150 for the mistake bring the total to the correct amount of R369 - R150 = R219 and your account has the R150 credit note.

There are 3 things that can happen now.

1. You leave it as is. End of April you will get 40GB at R369 but since you have a R150 credit they will charge your card R219 and then the following months your monthly fee will be R369 for 40GB+40GB

2. You topup now and get 10GB+10GB that will cost R149 leaving your account with R1 credit.

3. You ask for a refund so they will pay the R150 back to you into your account and then end of April when the changes come into affect you will pay R369.

Those are the options.
 
Jerasmus7 said:
Good day,

I am shocked at the service I have received from Afrihost and they down right breaking common law.

I upgraded my 20GB LTE package to a 40GB package in preparation for time in lock down. Into the second week of the lock-down I see that I have been capped. Upon inquiring Afrihost this was the response on WhatsApp "This was because you were billed for the upgrade you requested, but Telkom confirmed the order is still pending, so we had to credit for the 40GB package.
At this stage you are still on the 20GB + 20GB package until the end of the month, unfortunately."

This is after I was billed on the 1st of April for the upgraded package and even received an invoice (IN24411589) stating that the 40GB is active from 1st April - 30 April.

I received a surprising credit note and upon further logging a support ticket, "ooh98056924" to try and get to the bottom of this was given a pathetic response from Afrihost. Following up on an apparently escalated ticket, got the worst support on Whatsapp from Siphiwe M, just copying and pasting the same message "the change for the 40gb package will be done on the 30th of April the amount that was charged was credited into your Afrihost account".

How difficult is it to get in touch with someone that can amend the apparent mistake on Afrihost's behalf.

Clear as day the invoice states that the data is allocated from 1st of April to 30th April.

I hope to get some assistance to a poor experience from Afrihost
Click to expand...
Dont post your personal data here, have reported this to a mod so hopefully they remove your pdf
 
Under the common law, a contract normally comes into effect where there is an offer that is accepted.

The offer was accepted and payment was pulled by Afrihost billing and Afrihost is bound by contract to provide the service which is described below.

The only option they have is to provide the service from below dates as stated in Afrihost invoice else Afrihost is in breach of contract.
1586691625080.png
 
Jerasmus7 said:
Under the common law, a contract normally comes into effect where there is an offer that is accepted.

The offer was accepted and payment was pulled by Afrihost billing and Afrihost is bound by contract to provide the service which is described below.

The only option they have is to provide the service from below dates as stated in Afrihost invoice else Afrihost is in breach of contract.
View attachment 820043
Click to expand...

Good luck with the costs spent to enforce that common law breach of contract.
 
People on this site are such whiners.
 
Jerasmus7 said:
Good day,

I am shocked at the service I have received from Afrihost and they down right breaking common law.

I upgraded my 20GB LTE package to a 40GB package in preparation for time in lock down. Into the second week of the lock-down I see that I have been capped. Upon inquiring Afrihost this was the response on WhatsApp "This was because you were billed for the upgrade you requested, but Telkom confirmed the order is still pending, so we had to credit for the 40GB package.
At this stage you are still on the 20GB + 20GB package until the end of the month, unfortunately."

This is after I was billed on the 1st of April for the upgraded package and even received an invoice (IN24411589) stating that the 40GB is active from 1st April - 30 April.

I received a surprising credit note and upon further logging a support ticket, "ooh98056924" to try and get to the bottom of this was given a pathetic response from Afrihost. Following up on an apparently escalated ticket, got the worst support on Whatsapp from Siphiwe M, just copying and pasting the same message "the change for the 40gb package will be done on the 30th of April the amount that was charged was credited into your Afrihost account".

How difficult is it to get in touch with someone that can amend the apparent mistake on Afrihost's behalf.

Clear as day the invoice states that the data is allocated from 1st of April to 30th April.

I hope to get some assistance to a poor experience from Afrihost
Click to expand...

Hi there, can you drop a DM with your Clientzone email address to check and verify this?
 
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