Learn from my Experience - Evetech Shocking Support

[longboy]

Yeah this why I don't deal with those muslim ous from Evetech. They are difficult and if you have queries or issues, it takes ages to get sorted.

 

[RedViking]

Thanks all,

Had already followed up with dell and scheduled for next week, was info for the community

What is scheduled for next week?

Evetech Return or Dell coming to fix it?

You followed up with Dell, and what did they say?

 

[RedViking]

That's not Dell sorting it out, now is it? The non-Dell components are for the reseller to sort out. Our definitions may vary but Dell telling you that they can't replace a non-Dell component isn't sorting it out.

It still doesn't help the consumer who is (as it appears) unaware that his laptops' warranty option may not cover a major component and thus for any issues related to that component he does not in fact have a next business day on-site warranty?

Also bought a notebook with upgraded ram and SSD from Evetech. Started giving issues. Dell sorted everything out including replacing the SSD.

 

[quovadis]

Also bought a notebook with upgraded ram and SSD from Evetech. Started giving issues. Dell sorted everything out including replacing the SSD.

Dell will sort out everything if the upgraded components are Dell certified/branded. If you had anything replaced which was not Dell original it's rare that would happen on a stock warranty service claim.

 

[joker08]

Ive read some evetech horror stories, yours is not one tho.

Wait till they charge you a depreciation charge on your RMA then report back.

What's a depreciation charge ?

 

[ponder]

What's a depreciation charge ?

They claim because an item has aged it has depreciated in value thus you will have to pay in even though it's under warranty Bunch of snakes.

 

[Rickster]

Name and shame brand of SSD, sounds like an el cheepo flea market one to die in 3 weeks.

 

[chickenbeef]

They claim because an item has aged it has depreciated in value thus you will have to pay in even though it's under warranty Bunch of snakes.

FWIW I had Builders Warehouse try and do the same thing to me recently. The item was discounted on Black Friday and the price I got it for was below their current cost price (price went up 40% since then).

Made a fuss obviously and got them to swap out the item in the end.

There are probably other retailers that get away with this **** too.

 

[Smokey mcpot]

Name and shame brand of SSD, sounds like an el cheepo flea market one to die in 3 weeks.

I had the same thing happens with a WD blue Ssd. Sometimes it’s just the 1 in 10000 fault that we get

 

[theTottom]

If Evetech does "30 days of troubleshooting" and claim there is no fault on a memory module.
What are the legal possibilities to get them to help rather than have them dismiss the issue outright?

 

[ponder]

If Evetech does "30 days of troubleshooting" and claim there is no fault on a memory module.
What are the legal possibilities to get them to help rather than have them dismiss the issue outright?

Small claims court assuming you are in the same area.