Leaving OpenWeb

Took me one page to find speed complaints.

Yes, because I totally said Openweb is devoid of issues. /sarcasm

Ironically, most speed complaints with Openweb are often due to congested exchanges or line issues, so your point is still moot.

.....But I'm willing to bet that OpenWeb has much more lenient AUP rules than MWeb, Telkom, Afrihost and all the rest.

Indeed. Openweb doesn't monitor usage at all. You can use as much bandwidth as the shaping allows you, and the shaping is in general very lenient.
 
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Yes, because I totally said Openweb is devoid of issues. /sarcasm

Ironically, most speed complaints with Openweb are often due to congested exchanges or line issues, so your point is still moot.

Amazingly those who've been using Telkom Uncapped bypassed those exchanges :rolleyes:

Strangely enough, when I was with Openweb, such reasons for crappy performance were also given, exhanges, Telkom line issues, etc, etc. I think I had Telkom out a dozen times and no faults were found, switched ISPS and suddenly my line was fine, and my exchange wasn't congested.

EDIT: Actually, I'm not getting into this again, you think Openweb is awesome, I'm happy for you. I prefer an ISP that doesn't have a list of repeatable excuses.
 
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Considering my Openweb account has been running without issues 24/7 for more than 6 months now, I think you're just full of hot air, but okay, let's leave it at that.
 
Fact remains as much as you all love openweb, they required me to pay an additional month - which was only set to start in 7 days - just so I could downgrade my product.

Imagine being told this month [February] that you had to pay for march- before you could downgrade - thats bullsh#t in anyones books.

I'd actually like Mr Beeps opinion on this.

I will be shopping around- will prob give telkom a chance-

Also I would have conceded if customer service wasn't so crap - I have compliments to them on HelloPeter for their professionalism when signing me up-

When I had a complaint regarding policies- their take was literally "Find another ISP"

Had they taken a differenct approach and said

Please read terms and condition:
Reasons you cannot change are

1.
2.
3.

I would have happily obliged
 
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Still wondering where the OP went, and if it was indeed the right choice?

Drew, you still there?
 
One would expect a user with almost 1000 posts behind their name would understand the concept of necroposting, but clearly not.
 
i would like to kno what DrewChan did and decide as i'm having more or less similar problems with openweb.

necroposting = "posting something irrelevent on a really old topic to bring it to the top of the list topics."

a forum is a means of interaction.
 
Then you should have asked him. Instead you simply posted 'CPA,' so it looked like you were trying to give him advice on an issue that was likely resolved ages ago.
 
How to ESCAPE OPENWEBwith the least amount of loss and financial loss!!!!!

So recently I had to run the gauntlet with trying to get away from OpenWeb and as many other people on this site can attest to. And as you'll be able to pick up from the mail trail that I will add, I'm being forced to pay OpenWeb for another month even though as far as I'm concerned all evidence points to the contrary.

So I decided to do my utmost to ensure that EVERYBODY that would like to GET OUT OF THEIR OPENWEB ENSLA.......... sorry, I meant to say CONTRACT, got to do that simply and WITHOUT CONFUSION.

So follow these steps as it was clearly told to me by ATHOL WESSELINK(OWNER OF OPENWEB) when I phoned him on HIS PERSONAL CELL PHONE(and YES I DO HAVE HIS PERSONAL CELL NUMBER), and laid out in the email correspondence with OpenWeb, to unsure that you dont find any unexpected barriers to your exit from OpenWeb.

Follow These Steps Clearly and Properly and accept that if you follow the following steps you will only pay a further R58 to OpenWeb as opposed to the alternative of another months full contract payment for a service that might or might not leave you feeling like you want to go into the shower to scrub yourself down with a steel brush and turpine:

1. Immediately email [email protected], [email protected] and very clearly request you internet service downgraded to a 1GB GOLD CAPPED R29 ACCOUNT as of the very first of the next month!

2. Post the email request on the OpenWeb MyBB discussion page to ensure that your request cannot get lost by accident or misunderstood by any of the OpenWeb support or management team.

3. Post the reply from OpenWeb on the OpenWeb MyBB discussion page to make sure that OpenWeb cannot, by accident, forget any email statements that they make to you!

4. On the first of the month, day one of your first month as a R29 1Gb GOLD CAPPED ACCOUNT holder email [email protected] and [email protected] and give your one CALENDER MONTH NOTICE PERIOD stating very clearly that your last day with OpenWeb will be last day of the month.

5. Post your email and the response from OpenWeb on the MyBB OpenWeb page to ensure that there is no miscommunication or misunderstanding between you and OpenWeb, and the forum members can be witness to the discussion.

6. THIS LAST PART IS VERY IMPORTANT: DO NOT TELL THEM THAT YOU ARE PLANNING TO LEAVE OPENWEB, TELL THEM THE DOWNGRADE IS TEMPORARY(Which isn't a lie because soon your downgrade will become a cancellation)

So after everything, you'll end up spending R58 in total for two more months at OpenWeb, as opposed to R300, R400 or MORE for a SINGLE MONTH

Remember to POST ALL YOUR CORRESPONDENCE with OpenWeb, otherwise confussion can set in(BY ACCIDENT OF COURSE)
 
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