Lenovo Thinkpad keyboard problem

SlowInternet

SlowInternet

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All of a sudden today some of the keys on the keyboard of my Lenovo Thinkpad T440 isn't working.

The keys are Backspace-Delete-Enter-Spacebar and the backslash key. I tried several solutions like rebooting;uninstalling keyboard driver;etc but the problem is still there.

Any suggestions will be appreciated.
 
I would suggest popping the keyboard out and checking if the connection ribbon didnt come loose a bit...happened to my sons laptop a while ago..had to play with it a bit to get it to connect properly.
 
Just replaced my sisters t440 keyboard a few days ago. Most of keys wouldn't work. Only one or 2 keys. Lenovo sent me a new one under warranty. Was easy to fit and everything thing is working fine now.
 
Shevach said:
I would suggest popping the keyboard out and checking if the connection ribbon didnt come loose a bit...happened to my sons laptop a while ago..had to play with it a bit to get it to connect properly.
Click to expand...

All of the other keys are working. It is only those few. Can a connection ribbon cause this?

DanDango said:
Maybe you enabled the function keys, try to disable it.

https://forums.lenovo.com/t5/ThinkPad-11e-Windows-E-and-Edge/Disable-Fn-Keys-E420/td-p/803609
Click to expand...

Will check it out

rodga said:
Just replaced my sisters t440 keyboard a few days ago. Most of keys wouldn't work. Only one or 2 keys. Lenovo sent me a new one under warranty. Was easy to fit and everything thing is working fine now.
Click to expand...
Did they require anything? Did they send you the new keyboard? Think mine has warranty until 2017.
 
SlowInternet said:
All of the other keys are working. It is only those few. Can a connection ribbon cause this?



Will check it out


Did they require anything? Did they send you the new keyboard? Think mine has warranty until 2017.
Click to expand...

mine too
I logged a request via their online system, they then called me and ran through a few questions to see if it was a hardware problem etc
If you sound like you know what you talking about then its easier, ie explained to the guy that I did all updates/reloaded drivers/etc after the problem occurred. He then asked if I could do it myself or do I need a tech to come and do it? I said I can DIY, so I didnt have to wait for an opening. Arrived a few days later with a tech to do it, but I didnt have the laptop with me at work so I did it myself at home.

The replacement keyboard is slighlty different to the old one, the undersdie construction - hopefully its design revision which will fix this problem, if it is one.
 
rodga said:
mine too
I logged a request via their online system, they then called me and ran through a few questions to see if it was a hardware problem etc
If you sound like you know what you talking about then its easier, ie explained to the guy that I did all updates/reloaded drivers/etc after the problem occurred. He then asked if I could do it myself or do I need a tech to come and do it? I said I can DIY, so I didnt have to wait for an opening. Arrived a few days later with a tech to do it, but I didnt have the laptop with me at work so I did it myself at home.

The replacement keyboard is slighlty different to the old one, the undersdie construction - hopefully its design revision which will fix this problem, if it is one.
Click to expand...

Did you do it via the "Submit a Service Request" ?
 
So I registered a service request. Yesterday I received a local call from Lenovo. The person (sounded like a computer voice) asked me several questions. I was then advised that they can send me the new keyboard or send a technician to replace it. I told them they can send it and I will replace it. Then they said no they have to fix it and a technician will contact me to arrange a time. Since yesterday I have not received a call. Presume I will just have to be patient.
 
So Lenovo replaced the keyboard on my laptop. Did not have to take laptop in. They send a technician out to my property and it was replaced onsite. Must say I was impressed with their service.
 
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