Lightspeed FTTH

Mailed these guys and they said 10k from my entire complex and they will do the installing.

My problem is getting people to sign onto this idea is going to be difficult. People don't want to pay 899 a month for internet.
 
Hi All,

Anyone else with Lightspeed FTTH experiencing massive "data leakage" / "data usage" with nothing connected to their Fibre Router?
I have been querying data used on my Fibre line since January, even when no cable are connected and wifi is disabled. Im not talking about small amount of data either - during peak hours the line will "consume" roughly 1GB of data and an additional 500-800MB after midnight. On the current 200GB cap, thats a lot!

ive been waiting for lightspeed "senior management" to come back to me, but clearly its not that much of an issue in their eyes?

Thoughts??
 
Lightspeed FTW

Using Lightspeed FTTH on the Atlantic Seaboard in Cape Town. With the config on 200 down/200 up, I'm seeing up to 220 down and up locally.
Can't remember intl speedtest results.
 
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With we had fiber here. FU to 123net with the empty promises
 
I emailed them...were a residential area. I am on the residents committee and were in the process of closing the area off. I have 7 homes ready to sign up and approached them. I suggested they offer a special deal to entice more to sign up...they were not interested in our 7 homes nor an offer for the rest of the homes. We are 1km from live fibre. So guess the fibre first needs to be right underneath my house before we qualify. We are 54 homes in the area that will be inside the estate...

Who else can I approach? We are in the East Rand.
 
I don't bother testing anymore. The speed is always great.
Live in Sea Point. Last time I bothered with a speed test (according to speedtest.net)
Cape Town:
5415637330.png


London:
5223792313.png


US:
5446428560.png
 
Speedtest on the 400Mb line, I'm in roeland street, cape town:


I think I need to give someone a call ...
 
rward said:
Speedtest on the 400Mb line, I'm in roeland street, cape town:


I think I need to give someone a call ...
Click to expand...
That's over WiFi I'm assuming? They're quite careful to make it clear that peak speeds are not obtainable over WiFi.

That's due to many variables including the WiFi AP mode capabilities (g/n/ac), the WiFi client (number of antennas) and the environment (signal strength).

Test with your machine cabled into one of their routers LAN ports.
 
clayplum said:
Hi All,

Anyone else with Lightspeed FTTH experiencing massive "data leakage" / "data usage" with nothing connected to their Fibre Router?
I have been querying data used on my Fibre line since January, even when no cable are connected and wifi is disabled. Im not talking about small amount of data either - during peak hours the line will "consume" roughly 1GB of data and an additional 500-800MB after midnight. On the current 200GB cap, thats a lot!

ive been waiting for lightspeed "senior management" to come back to me, but clearly its not that much of an issue in their eyes?

Thoughts??
Click to expand...


Yes was having the same issue until Wednesday. With nothing plugged in we were getting 12-16GB of usage a day - so much more that what you were seeing. Went over our 200gb cap last month and i topped up thinking i had just used a lot (new netflix account, windows updates etc). Then realised the usage was consistently over, even for the 2 weeks we were away overseas with the power turned off in June.

So the solution? They ran some test and changed something on Wednesday. Not telling me what. Which is annoying because...

Now there are no false usage reports (or at least it looks much more in line with what i expect)...

HOWEVER our internet connection is not absolutely **** and unusable. As in it disconnects every couple of minutes and has massive periods of slowness (<5-10mbs) or times or just waiting until it connects. Absolutely useless for online gaming / streaming. Browsing is just frustrating.

Lightspeed support have been completely unhelpful trying to fix. Have rang and emailed them every day and can't get through to the guy looking into it. Never get called back. Never get emailed back. Today i was told on the phone that the guy was just holding the fort until monday and i'd have to wait until then to try fix it.

Completely unacceptable from my point of view and i wish we were never with them.

I'm so frustrated and this is not the first issue (or **** customer service experience we have had with them) since getting fibre in May. They are not set up to deal with retail customers and my recommendation is to completely avoid them until they sort themselves out. You might have no problems but why run the risk.
 
When I got my "Lightspeed" router, the admin console was open to the internet.
That means you can connect to it from the open internet and get your login details, etc.

You guys sure your credentials haven't been stolen?
 
Yep i suggested this to lightspeed but they didn't think it was a possibility. In any case i reset the router username and password and turned off wifi. They constantly come back to saying its my access point... Which i've disconnected to prove it isn't.

Last week wednesday they changed something remotely which seems to have fixed the false usage issue. I asked today again and they said all they updated was the router firmware last week - that was all. Strangely this has now caused the disconnection issues which they can't see. They think they have a solution which i'm going to try tonight when i get home from work. If that doesn't work i'm going to force a cancellation as the internet right now isn't usable.

They really aren't set up to help retail clients. I'm no expert but i feel like i'm semi computer literate and have helped them as much as i can to try work it out. I feel sorry for any computer illiterate people who sign up to their fibre "service" and get issues.
 
One of the guys in my street went though all the effort of getting a petition done we got more than 10 people interested and signed up. This was all done in the beginning of the year and they recently sent us this :

Hi xxxx,

I have liaised with the Project Manager and he's advised that the area of Glen Marais Proper, is not viable at this point in time as the applications that we have received are scattered in terms of there being only a few applications from each road in the area.

We will need to complete a survey in the area to determine the exact requirement but will need in excess of 20 applications to send a surveyor out. I am copying in one of our senior team managers who will be able to walk you through our processes and also remain in touch with you regarding applications and requirements etc.

I do apologise that I am not able to assist you further at this point. xxx, the team manager that I am going to allocate to your query is xxx xxx and I have copied him in this communication.

I do understand that the wait so far has been very frustrating - note that the wait may extend up until we have sufficient interest in the area.

xxxx is extremely efficient and effective and he will stay on top of your query at all times.

Best regards,
xxx
 
So update... Their solution was to roll back the router firmware today... Came home and had to get on a call to set up passwords/log in details to get the router to connect. Support guy didnt know his way around the router web management menus but i'll give him benefit of the doubt since its an old version. Got it connected eventually...

But the fix didnt help. Same/similar issue - tested on multiple devices and constantly getting disconnections/errors such as the "web site timed out" or "you have been disconnected from the playstation network" etc etc. Tried with nothing plugged in but one ethernet cable to their modem but didn't help. Tried via another router plugged in as an access point. Same thing.

Gnome i know you know what you're doing with networks and i wish i had your knowledge and skills. Or even better i wish someone at lightspeed had your knowledge because at least then they'd know whats the problem and we'd come up with a solution.

Over it tonight so going to bed... Cant wait to hear what they say tomorrow.
 
Well I would be curious if I could access your router externally.
If you want to try, PM me your IP address. (https://www.google.com/search?btnG=1&pws=0&q=what+is+my+ip)

To be honest, I've seen quite a large number of devices broadcasting on the Cybersmart VLAN.
My guess is if I tried connecting to them, many would simply be open.

Either way, perhaps we can see what's up with your connection
 
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