Sign up with GoogleMy area is listed on Lightspeed's website as an area where I can get installation of Fibre.
The Fibre has already been installed in our road and i only need a connection to my house.
Ordered with a different ISP, and afterwards found out that I could get Lightspeed for a better deal. Phoned Lightspeed to confirm that they would be able to install on two different occasions, both times the helpdesk informed they would be able to install, waiting time approx 3-4 weeks.
Cancelled my order with other ISP (would've been installed by now) and applied with Lightspeed. A couple of days later receive a generic email that they are still "accumilating" interest in my area. Nothing about expected installation. I immediatley sent an email to their support inquiring what is going on and when I may expect installation. This email was left unanswered. I once again phoned the helpdesk, and after getting cut off on a couple of occasions and getting bumped in the waiting que from 1st to 4th, I finally get told that they would not be able to install. I waited for nearly an hour on their helpline to get to this conclusion.
Their service to new customers and specifically their effectiveness in communicating to clients is dismal and unacceptable. They have now cost me a couple of weeks (probably months), as I would never have terminated my application with the other ISP had I known the true circumstances. Could've been avoided if their helpdesk was actually of any help.
The Fibre has already been installed in our road and i only need a connection to my house.
Ordered with a different ISP, and afterwards found out that I could get Lightspeed for a better deal. Phoned Lightspeed to confirm that they would be able to install on two different occasions, both times the helpdesk informed they would be able to install, waiting time approx 3-4 weeks.
Cancelled my order with other ISP (would've been installed by now) and applied with Lightspeed. A couple of days later receive a generic email that they are still "accumilating" interest in my area. Nothing about expected installation. I immediatley sent an email to their support inquiring what is going on and when I may expect installation. This email was left unanswered. I once again phoned the helpdesk, and after getting cut off on a couple of occasions and getting bumped in the waiting que from 1st to 4th, I finally get told that they would not be able to install. I waited for nearly an hour on their helpline to get to this conclusion.
Their service to new customers and specifically their effectiveness in communicating to clients is dismal and unacceptable. They have now cost me a couple of weeks (probably months), as I would never have terminated my application with the other ISP had I known the true circumstances. Could've been avoided if their helpdesk was actually of any help.