Line drops at 8pm

[charlieharper]

Anyone else who had an experience like this? The whole day, the line is rock solid.. then at exactly 8pm the line drops. :wtf:
Been going like this for a month now.
10mbps line. Vox Fat Pipe.

 

[cyberbob1979]

Exchange congestion?

 

[Sl8er]

Anyone else who had an experience like this? The whole day, the line is rock solid.. then at exactly 8pm the line drops. :wtf:
Been going like this for a month now.
10mbps line. Vox Fat Pipe.

Get two free accounts from other ISPs.
When the line drops at 8pm, restart router and see if the issue persists.
If it does, use free accounts (from preferably two other ISPs on different backbones).
If the line is still dodgy, it's probably a telkom issue.
If the line is ok, try the Vox account one more time.
If it's still dodgy -with the Vox account - it's probably Vox.

Follow up with Vox with an explanation of what you did.

 

[charlieharper]

Well I mean.. It just drops once at 8pm.. then resyncs within 30seconds.. then it's back to normal again for another 24 hours.

 

[Hemi300c]

Does the test pattern come up with the national anthem. Sorry my age is showing.

Hope you get sorted as it would pizz me off.

 

[Johnatan56]

Sounds like the ISP is recreating the connection at 8pm for log purposes. Try it with a different ISP for 25 hours and see if the problem occurs.

 

[Sl8er]

Well I mean.. It just drops once at 8pm.. then resyncs within 30seconds.. then it's back to normal again for another 24 hours.

Oh.

Does the test pattern come up with the national anthem. Sorry my age is showing.

 

[gregmcc]

Is it 24 hours after dropping? So if you reset your router at 6pm, does it drop again at 8pm that day, or 6pm the following day?

 

[ranger]

Well I mean.. It just drops once at 8pm.. then resyncs within 30seconds.. then it's back to normal again for another 24 hours.

Are you sure it loses DSL sync?

Can you post what the modem logs show?

Do you have anything in your house that runs on a timer that starts or stops at this time? I believe electrical interference can be sufficient to cause a modem to lose sync (depending on how wiring is isolated).

Sounds like the ISP is recreating the connection at 8pm for log purposes. Try it with a different ISP for 25 hours and see if the problem occurs.

Disconnecting the RADIUS session, which ends the PPP session on the BNG (doesn't hit the DSLAM), can't influence the DSL sync.

As far as I know, Vox doesn't use RADIUS for accounting usage, so they shouldn't need to reset PPP sessions. It could be that they aren't sending Session-Timeout (I forget if SAIX sets a default) or returning it as 86400, but I doubt it (they shouldn't be ...).

 

[chrisc]

My line (Afrihost) drops 3 times a week between 3 and 4 pm for under one minute. No idea why, the phone still works but the router reports no internet

 

[ranger]

My line (Afrihost) drops 3 times a week between 3 and 4 pm for under one minute. No idea why, the phone still works but the router reports no internet

This is (relatively) normal, assuming it is at random times.

What is not normal is losing sync at exactly the same time(s) every day.