Line Fault or User Issue?

[Belatu]

I've had a recurring problem with My ADSL line over the last few months, in a nutshell, the Downstream attenuation varies from 38db to 56db, my line sometimes syncs and connects at a stable consistent 8Mb/s, and at other times can't hold onto a connection at 1.5Mb/s. SNR also varies a lot sometimes being 8db at 8196 kb/s other times 3.2db at 1.5Mb/s.

I've now had several fault logs closed with the Technicians telling me either that there is nothing wrong, or that my line is too long, or in one case telling me there is a line fault only to return 2 days later telling me that I wasted his time since the previous Technician already told me to move closer to the exchange.

Am I right to continue logging calls, and to not accept the Technicians insisting that there is nothing to fix.

Or should I just give up, admit that I live in a quantum paradox where my house is anywhere from 2.5 km to 4.5 km from the exchange sometimes on the same day.

 

[ponder]

PM TelkomZA.
http://mybroadband.co.za/vb/member.php/258937-TelkomZA

 

[Rickster]

I've had a recurring problem with My ADSL line over the last few months, in a nutshell, the Downstream attenuation varies from 38db to 56db, my line sometimes syncs and connects at a stable consistent 8Mb/s, and at other times can't hold onto a connection at 1.5Mb/s. SNR also varies a lot sometimes being 8db at 8196 kb/s other times 3.2db at 1.5Mb/s.

I've now had several fault logs closed with the Technicians telling me either that there is nothing wrong, or that my line is too long, or in one case telling me there is a line fault only to return 2 days later telling me that I wasted his time since the previous Technician already told me to move closer to the exchange.

Am I right to continue logging calls, and to not accept the Technicians insisting that there is nothing to fix.

Or should I just give up, admit that I live in a quantum paradox where my house is anywhere from 2.5 km to 4.5 km from the exchange sometimes on the same day.

At 3.2dB the line should not sync at all.

 

[rrh]

Before taking readings disconnect all devices other than the router.

This will allow you to determine whether the problem is on the line or in-house.

I had a problem similar to yours that was caused by a telephone handset.

 

[HavocXphere]

Stats fluctuating like that means a bad connection - could be either on your property or on Telkoms side.

Start by inspecting the cable on your side - usually easier than dealing with Telkom. Remember you can't touch the telephone pole or the point where the cable hits the phone pole - everything else on your property is fair game.

 

[Belatu]

At 3.2dB the line should not sync at all.

With a Billion BiPAC 7800DXL It does. when the line was stable I could hold a 24/7 connection while pushing the SNR to 2.5dB.

 

[Belatu]

Before taking readings disconnect all devices other than the router.

This will allow you to determine whether the problem is on the line or in-house.

I had a problem similar to yours that was caused by a telephone handset.

Thanks rrh, The line is used for DSL only, so no phone even connected. I did buy a phone just so I could plug it in and check for noise.

I've tested with 3 different Routers Billion, Netgear and Linksys, 3 Different Filters, including a Telkom one, without a filter, etc.