Line keeps dropping - Telkom or Modem?

[SafariTin]

Hi All,

My ADSL recently started randomly dropping the connection. I'd be busy and suddenly the ISP light on the modem would go off and the DSL light would start flashing in order to resync. The line would sync and randomly drop again. On Friday it was as often as every 1-2 minutes.

Phoned Telkom and they re-something'ed the port and now it happens less regularly.

Can this be an issue with my modem or am I right to expect Telkom to resolve it?

Thanks,
PB

 

[Rickster]

Got some router connection stats for us?

 

[SafariTin]

Got some router connection stats for us?

Not sure how to check. Modem is a Trendnet TEW658BRM.

I think this is it:


Status Up
Total Time 4 days, 4 hour 19 min 34 sec
Modulation Type ADSL_2plus
Standard Used G.992.5_Annex_A
Standards Supported G.992.1_Annex_A,T1.413i2,G.992.3_Annex_A,G.992.5_Annex_A
Link Encapsulation Used G.992.3_Annex_K_ATM,
Link Encapsulation Supported
Link Encapsulation Requested
Line Encoding DMT
Data Path L1
Interleave Depth
ATUR Vendor 5245544b
ATUR Country 181
ATUC Vendor 4244434d
ATUC Country 181
Downstream Upstream
Current Rate(Kbps) 10239 1023
Max Rate(Kbps) 13516 1235
Noise Margin(dB) 7.8 12
Attenuation(dB) 36.5 22
Output Power(dBm) 20 11


Is it advisable to upgrade the firmware? I'm currently on B06 and there is a version B12.

Ah crap - seems it may be the modem - found these:

http://mybroadband.co.za/vb/showthread.php/443631-TRENDNET-Router-TEW-658BRM
http://mybroadband.co.za/vb/showthread.php/476534-TRENDnet-TEW-658BRM-losing-connection

 

[Rickster]

Yea, trendnet isnt so great.

 

[SafariTin]

After reading this article:

http://mybroadband.co.za/news/adsl/122012-adsl-problems-caused-by-new-telkom-system-isps.html

I am now wondering whether it is the modem or whether it's just this new Telkom Assia system that was causing my disconnects.

I've changed my modem to a Netgear and have not had disconnects again that I've noticed, but my line speed is down from 8.5 MB/s to about 7MB/s.

Will keep monitoring, but seems this Assia system may cause us many a headache.

 

[KamikaZe_88]

After reading this article:

http://mybroadband.co.za/news/adsl/122012-adsl-problems-caused-by-new-telkom-system-isps.html

I am now wondering whether it is the modem or whether it's just this new Telkom Assia system that was causing my disconnects.

I've changed my modem to a Netgear and have not had disconnects again that I've noticed, but my line speed is down from 8.5 MB/s to about 7MB/s.

Will keep monitoring, but seems this Assia system may cause us many a headache.

Yep its causing me a lot of trouble too, my line before January was synced perfectly fine at 10, now I get 6-8mbps, and more frequent connection problems, this is just bull****!!