Line noise

[Lord Anubis]

Can someone tell me how I explain to telkom that I have line noise. I can connect to the internet, if I ping websites it timesout or drops 3 of 4 packets, if not all. Telkom techy says there's nothing wrong. If I pick up my telephone there's a loud buzz. Is there some app or way to demonstrate to the techy that its not my pc but the line? Its so frustrating dealing with Telkom!

 

[guest2013-1]

login to your router and check out the line attenuation and noise on there... that's evidence enough

 

[MickeyD]

Log a voice fault not an ADSL fault. Tell them that the line crackles and you can hardly hear anything!

 

[Lord Anubis]

Thanks guys. I'll try that

 

[luc89]

does the noise stop when u switch the modem off?

 

[ponder]

Log a voice fault not an ADSL fault. Tell them that the line crackles and you can hardly hear anything!

This ^^. Don't even mention ADSL to them as this will set them off on a tangent, just tell them your adsl is fine but you can hardly hear any voice due to the crackle/hiss.