Line problems - Please advise

[FredFlash]

Hi guys

I am having real problems with my line at the moment. The line drops randomly throughout the day for no apparent reason, only to reconnect a few minutes later.

Telkom technicians have been to my premises a few times but they cant get this sorted out.

Its a real pain in the...you know where.

Please help.

 

[xistenz]

My line does that as well. I get an Error 678 message: Remote computer did not respond.

What area are you in?

 

[Amida]

What modem are you using?

 

[xistenz]

I'm using a Billion 5200S router in bridge mode.

I am also having the same problems at work. I think my home and work are connected to the same telephone exchange.

 

[Juggy]

I'm using a Billion 5200S router in bridge mode.

I am also having the same problems at work. I think my home and work are connected to the same telephone exchange.

Do you work from home;-)

 

[xistenz]

Do you work from home;-)

Not yet . My work is about 5 mins from where I live. My boss says he'll buy me a laptop with a 3G datacard in about 2 months and I can go work from home.

 

[Amida]

Try the following commands to get some stats on the router.

show wan adsl linedata near (downstream)
show wan adsl linedata far (upstream)







Below is a legend of what is acceptable for an ADSL modem to function, if your line figures are different from the ones listed below it means you line quality is not up to standard:




Downstream Upstream



SNR Margin: More than 3 More than 3

Line attenuation:Less than 60 Less than 60

 

[xistenz]

show wan adsl linedata near
relative capacity occupation: 8%
noise margin downstream: 36.0 db
output power upstream: 12.5 dbm
attenuation downstream: 31.0 db

show wan adsl linedata far
relative capacity occupation: 36%
noise margin upstream: 28.0 db
output power downstream: 6.0 dbm
attenuation upstream: 4.0 db
carrier load: number of bits per symbol(tone)
tone 0- 31: 00 00 00 00 00 02 34 44 55 56 65 65 55 54 43 00
tone 32- 63: 00 00 00 00 00 00 00 00 00 00 00 22 00 00 00 00
tone 64- 95: 00 00 00 00 00 22 22 22 22 22 22 22 22 22 00 22
tone 96-127: 22 22 22 32 22 22 22 22 22 22 22 22 22 22 22 22
tone 128-159: 22 22 20 02 22 02 22 22 22 22 22 22 22 22 22 22
tone 160-191: 22 00 22 22 20 20 20 00 00 20 00 00 00 00 00 00
tone 192-223: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
tone 224-255: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00

Looks OK...