Line Syncing at 64kbps

[slvR]

Greetings all!

I'm posting this while tethered to my phone because today I came home to this;



It's absolutely pouring right now so I would normally just blame this on the weather reeking havoc on the lines but I also noticed a Telkom bukkie outside the Exchange (The brick building is the exchange, right?) so that could also be it.

Never had this happen before and I've been on 10Mbs with extremely healthy line stats for a long time. Should I be worried or wait out the rain before worrying?

Thanks!

 

[froot]

Yeah blame the rain for that.

 

[The_Unbeliever]

Wait it out.

Also experiencing slow speeds in the Irene, R21 Corporate Park area...

 

[Segg]

Your attenuation is low and SNR is high, that shouldn't even happen! Try resetting your modem, then if that doesn't work reset your port by contacting whoever manages your line, had a similar problem the other day, suddenly my line synced at 3072 and ping went to the moon!

IIRC minimum it should even sync at is 180kbps

 

[Paul Hjul]

Had a similar problem when I had my line installed. There was a cockup on setting up something with authentication or whatnot. Took a techie to come out to phone and crap out Cape Town and so on.
BUT do things properly Telkom will refund you for the downtime.

Step 1: Call the damn call centre and log a fault - get your reference
Step 2: After a day or on the ticket being closed improperly call back and escalate - get an escalation reference
Step 3: After quite a few hours phone the ops management guy for your exchange - the details on doing that are on this forum
Step 4: - That should get a techie and the problem fixed, if it doesn't: Phone again and escalate to the "CEOs office" and indicate you will complain to ICASA
Step 5: Lodge a billing dispute

 

[slvR]

Line still down....

Will take Paul's advice. Hopefully it gets sorted.

 

[Rickster]

Wow, that SNR is really good!

 

[slvR]

Not sure if sarcastic or

 

[Pada]

Not sure if sarcastic or

No, he wasn't sarcastic about the downstream SNR margin being really good.
Unfortunately having a good SNR margin doesn't mean much when the sync speed is 64kbps!

Your stats are good enough for like a stable 10Mbps connection, so just ask Telkom to reset your port!

 

[vicv]

Wow, that SNR is really good!

Not sure if sarcastic or

The line stats are basically amazing. Excluding the sync rate of course.

 

[slvR]

Called Afrihost, turns out my line was suspended. No reason given by the support rep Chris N, had to call in 3 times until they finally unsuspended it.

Just.............