Line Upgrade - How long did yours take?

Pho3nix

Pho3nix

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Requested my line be upgrade a couple days ago but havent got word that it's been done :( (Axxess said they'd let me know).
So how long did it take your ISP or Telkom to increase your Line Speed?
 
moondoggie86 said:
Line was upgraded whilst I was still busy talking to the consultant...
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Same experience I have had.... Think you may want to follow up on that upgrade request. Should take at most 12-24 hours. If you did it through Axxess, maybe they have an additional turn-around time. E.g. they may have 12 hours to react to your upgrade request, then they wait on Telkom and then have another 12 hours to finalise everything. Just a thought though, no idea how it works if you did the upgrade through an ISP. Only ever dealt directly with Telkom, which really was surprisingly fast.
 
I requested MWEB to have my line upgraded to 1MB from 384K last week. It still didn't happen :( I'm starting to wonder if they have already forgotten about it :( I have already completed the line speed upgrade request form and e-mailed it back to MWeb.
 
Just another example of why you should always keep your line with Telkom and not give it to an ISP.
 
Telkom took five minutes to downgrade my home line, it really doesn't have to take anything longer than an hour at the most. The rest of the service providers are just lazy about it, IMO.
 
Pho3nix said:
Requested my line be upgrade a couple days ago but havent got word that it's been done :( (Axxess said they'd let me know).
So how long did it take your ISP or Telkom to increase your Line Speed?
Click to expand...

Mweb says that it takes a couple of working days (not sure why there's an increase between this and non-ISP lines).
I waited about 1 minute for my 384 -> 1Mb upgrade when I phoned.
 
Not with standing being INcorrectly told that my exchange has been upgraded to 10Meg - when I phoned 10210 (1,1,2,3,1,2,3,4, etc) to get upgraded - the PDA tells me they can only upgrade to 10Meg in September.

So my fuse blows - then the PDA tells me that Tele-marketing is finding out if people WANT to be upgraded to 10Meg ????? needless to say , some expletives were uttered - click hang up.

So stil stuck on 4Meg err 2.8Meg to be exact.


Qwikslver said:
Just another example of why you should always keep your line with Telkom and not give it to an ISP.
Click to expand...
 
I was told i cannot go higher when i was upgraded to 6MB few months ago and after getting through the 4th time, i was done in 5mins like above users.

You just didn't get through to the right person. Keep trying and report back :).

avr-rulez said:
Not with standing being INcorrectly told that my exchange has been upgraded to 10Meg - when I phoned 10210 (1,1,2,3,1,2,3,4, etc) to get upgraded - the PDA tells me they can only upgrade to 10Meg in September.

So my fuse blows - then the PDA tells me that Tele-marketing is finding out if people WANT to be upgraded to 10Meg ????? needless to say , some expletives were uttered - click hang up.

So stil stuck on 4Meg err 2.8Meg to be exact.
Click to expand...
 
Got 4MB line even though my exchange is apparently 10mb able but the area is only upto 1MB if that makes sense
 
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