LIT TV and Smartbroadband wireless 100gb

[MNM7]

Hey folks.

I recently added LIT to my smartbroadband wireless LTE account. I got the tv box and everything. What do i need to do now? I have set it up and everything however if i for instance stream a video on you tube it still takes data. I contacted telkom contact center and they tell me i need to purchase LIT data for it to work. From what i know this is not the case as per telkom adverts. due to the fact that that youtube and showmax etc should be 0 rated. Is there something i am missing?

 

[homeboy]

I think when have an uncapped line LIT video is zero rated. I have a smart broadband package of 5gb and add a LIT package for R229 via the ussd menu that gives me 50gb video data.

 

[Gertvh]

I have the same problem only I have tge 50GB smart broadband and I was explicitly told that streaming wpuld ve free if I add the LIT TV box for R40 per month extra. I have been trying since November to sort it out with no success. The latest is that Telkom via facebook chat told me there is no free streaming on smart broadband and they simy expect me to accept that. If that is the case I have been misled and will enforce the terms of contract they enterred into when they told me I would stream for free.

Where you also explicitly told you would stream free? Maybe it will help if we gang up.

 

[KevinD7]

Im in a similar situation, they cannot add the LIT VIDEO service to my account for free, they expect me to pay the R229 for the LIT bundle when it supposed to be free on my contract. whats worse is that I took out my 50GB LTE contract with the double data, however once the first 50GB is over and then the second 50GB which is the double data option kick in then I get notified that I am out of bundle and cannot use. so basically cant connect to the modem, this is the 2nd month this has happened to me and Telkom cannot to anything, took the modem to the store to even show them that when connecting to the cellphone it states that I am out of bundle.. they had to log a case, and that's where it stands, nothing done going on a month now... and its a repeat of the same issue all over... cannot use the double data....