Dear Sir or Madam,
Thank you for contacting LiteON IT Support.
Kindly be inforemd,the media is an important influential factor on the issue,
please make sure all disks you used are better qualified, made by famous
manufacturers.
If possible, please try attach the drive on another PC/OS for further diagnose.
In case the problem remains the same,that seems drive fault, please send it
back to the retailer for services.
Would any further information, please kindly visit LiteON IT Corp official web
site -
www.liteonit.com
If you reply do please include all previous emails.thank you very much!
Best regards
=======================================
Customer Service Division
Lite-On IT Corp.
www.liteonit.com
Email :
[email protected]
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?? Issue From :E-Mail Service ??
?? Issue DateTime is :2009/3/18 ?? 12:49:28 ??
From: ****@vodamail.co.za
Category: Optical Storage ???? Trouble Shooting
Product: LH-20A1P
Comment:Firstly, my drive has a very loud, growling noise when there is a disc
spinning in it. It has done this since I got it roughly 2 years ago. Secondly,
I can`t write DVD RWs in the drive because Nero says the 4.7GB disc only has a
capacity of roughly 900Mb. It has the latest firmware and the DVDs work in
other drives fine. Also, Windows XP SP3 detects the disc as a Blank CD. I have
also tried to format the discs in the drive and Nero returned a "Command not
supported" error. A few retries later and it finally formatted one disc, but
still I have the same problem. Formatting the discs worked first time in
another drive. What can I do to rectify this issue? On a web search I found a
possible soloution of removing the drive in Device Manager in Windows and
re-installing the drive, and forcing a redetect of IDE drives in the BIOS. I
have not tried these yet.
Time: 2009 03 18 AM 12:49:04
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