Logging a complaint with ISPA

[Venom Rush]

At the end of this month I will be logging a complaint with ISPA for a full refund for February as well as a refund for the amount on every bill I was overbilled for, the cancellation of my contract and nullification of the clause stating that I must pay for the remaining cost of the device if the current situation carries on.

The complaints procedure for ISPA is below:
ISPA complaints procedure

Here are the decisions the adjudicator can and will likely make

10. After considering the merits of the complaint, the adjudicator can make any one or more of the following resolutions:

* The complaint is not valid
* The complaint should be referred back to the service provider with a further opportunity for remedial action (return to step 6.)
* The service provider must undertake appropriate remedial action (including the provision of a refund), as specified
* The service provider should be issued with a reprimand or warning
* The service provider should be fined
* The service provide must take-down content (when the complaint stems from a valid take-down notification)
* The service provider should be suspended from ISPA subject to conditions determined by the adjudicator
* The service provider's membership of ISPA should be revoked
* ISPA should publish a report containing the identity of the service provider, the details of the breach of the Code of Conduct, and any action taken regarding the breach
* ISPA should report unlawful conduct or content to the relevant law enforcement authority

If the adjudicator requested that the service provider supply additional information (in step 9), and the service provider failed to do so, then the adjudicator may take the service provider's failure to assist into account when making his decision.

Neotel needs to learn the hard way that they can't take consumers for a ride.

 

[RaD]

Go get em Tiger!

 

[Hummercellc]

Does that apply to VODACOM?????

 

[JMRHOWES]

Don't Cancel the Contract.

Because the Contract is Between Neotel and YOU.

Ensure that they fulfill the contract.

Refunds on all payments if they can't, sit with a 1KBS connection whatever, for FREE until the end of the contract term , or THEY sort out their problems.

Cancellation of the contract and not paying for the device, just lets the get away with it.

They have a contract ... They need to stick to IT.

 

[Venom Rush]

Don't Cancel the Contract.

Because the Contract is Between Neotel and YOU.

Ensure that they fulfill the contract.

Refunds on all payments if they can't, sit with a 1KBS connection whatever, for FREE until the end of the contract term , or THEY sort out their problems.

Cancellation of the contract and not paying for the device, just lets the get away with it.

They have a contract ... They need to stick to IT.

A valid point JMRHOWES. I'll keep that in mind.