Morning Everyone
I just want to quickly respond to the multiple complaints from Cape Town, PE and other South Region users. We definitely know that latency is not what we'd like, and our team is working really hard to preserve the overall experience.
I just want to be clear that we're not shaping any products that shouldn't be shaped, however shaping aggressively is still not giving us the headroom we need to keep latency at levels we'd like to see. We've already scheduled critical upgrades to ensure that we can deliver a better experience. In the meantime, our team will continue to look at every possible way to deliver the best experience possible when demand is at its highest.
I see a few people mentioning promotions putting strain on the network. We've mentioned many times before that this is not the case. In fact, Free-Time is one example where we actually wanted to try to spread out demand on the network, to give our users a better experience (at our cost). However, it just hasn't really had the impact we had hoped for, but certainly has not negatively impacted the network except that it has increased our costs a lot more
I just want to reassure everyone here that we always do very careful analysis of the impact of any promotion prior to and during launch to ensure that it does not affect our overall network performance, and if this is the case, our client's experience always comes first.