JayPeg64
Member
- Joined
- Apr 17, 2014
- Messages
- 22
- Reaction score
- 2
I ordered a scanner just before Xmas, from loot.co.za, which was delivered just after Xmas and which failed to work. I then asked Loot to uplift the product and to refund me as I was not prepared to wait for another product which could also be faulty. They uplifted within 24 hours and about 10 days later I received a message stating that the item was being sent for testing to their supplier.
After three weeks of no update I contacted them to find out was was happening with my refund. I was "questioned", the gist of this questioning being that I had returned a product which they had no serial number record of and that their supplier was claiming they did not supply the product. The insinuation was that I may have erred by returning another product similar to the one I had ordered from them and made a "mistake".
The issue has now stalled where they are attempting to find out who supplied the product and refuse to acknowledge the product as having been supplied by them. In the meantime I am out of pocket, have no scanner, and they are claiming that the product they sent me was not supplied to them.
Has anyone had a similar issue with Loot before?
After three weeks of no update I contacted them to find out was was happening with my refund. I was "questioned", the gist of this questioning being that I had returned a product which they had no serial number record of and that their supplier was claiming they did not supply the product. The insinuation was that I may have erred by returning another product similar to the one I had ordered from them and made a "mistake".
The issue has now stalled where they are attempting to find out who supplied the product and refuse to acknowledge the product as having been supplied by them. In the meantime I am out of pocket, have no scanner, and they are claiming that the product they sent me was not supplied to them.
Has anyone had a similar issue with Loot before?
