Lost Telkom uncapped Connection, help

[iMonga]

Hi guys

Can those who are technically inclined assist with my telkom uncapped issue. Am wondering if my only resort is to call them?

anyway last night at about 21:00 I lost my connection and even this morning I still have the same problem.

anyway I'll attach screenshots







I've resterted the modem a number of times, I also tried using the connection with a different laptop and the problem persists.

 

[Broadcom]

Your DSL not syncing - light isn't on. Do you have a dial tone on your telephone? Check the phone line to the modem. Last time this happened to me at 21:00 some buggers had stolen the copper cables down the road.

 

[iMonga]

Your DSL not syncing - light isn't on. Do you have a dial tone on your telephone? Check the phone line to the modem. Last time this happened to me at 21:00 some buggers had stolen the copper cables down the road.

I do not have a dial tone but when I call my number, I can hear the ring from the calling device but the phone itself isn't ringing or flashing to alert me of a call.

 

[DrJohnZoidberg]

I do not have a dial tone but when I call my number, I can hear the ring from the calling device but the phone itself isn't ringing or flashing to alert me of a call.

Log a fault with Telkom, your line is down.

 

[iMonga]

I have also done that DrJohnZoidberg, thanks!

 

[iMonga]

Telkom says it's cable problems in the area(Ferndale/Randburg), either stolen or damaged. So they can fix it by July 6 earliest, that's almost 3 weeks downtime. Apparently they have a pro rate refund policy for downtime this long but the refund doesn't really make up for the lost downtime!

geez ADSL uptime in SA can be crappy, 1 might as well have a wireless backup plan.

 

[MickeyD]

Cables were stolen last week - see MyBB news section.