Louzy Speed today

P

pedruid

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:mad:I'm currently on Mweb 2 Mbps uncapped package and not throttled (according to them) but this is my speed today, so slow I can't watch or do bugger all. I'm switching to 4 Mbps TI uncapped on Saturday and don't know whether it a case of "frying pan to fire".
2473174721.png[\img]
 
Something is wrong at MWEB

pedruid said:
:mad:I'm currently on Mweb 2 Mbps uncapped package and not throttled (according to them) but this is my speed today, so slow I can't watch or do bugger all. I'm switching to 4 Mbps TI uncapped on Saturday and don't know whether it a case of "frying pan to fire".
http://speedtest.ookla.com/result/2473174721.png[\img][/QUOTE]

I have been having crappy speeds for the past 2 weeks - virtually unusable internet. I got Telkom to recreate the ports, etc. with no improvement. Complained to MWEB (I have a 4Mb premium line - unthrottled). Got a case number (CAS-2352776-0TTDST) but no feedback. However I did get marginal improvement. The internet was at least usable, but still very slow. This morning I remembered that I had an Afrihost account and decided to do a test. Same ADSL line, everything else the same, only difference is the ISP - tested a few minutes apart.
MWEB - 363kbps
[ATTACH]95827.vB[/ATTACH]
[url]http://speedtest.ookla.com/result/2473181999.png[/url]

Afrihost - 3475kbps
[ATTACH]95829.vB[/ATTACH]
[url]http://speedtest.ookla.com/result/2473177754.png[/url]

The problem is definitely on the MWEB side. MWEB is clearly not delivering what I am paying for, and if they cannot sort it out, I will be forced to cancel my subscription and move to another ISP.
Click to expand...
 

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pedruid said:
:mad:I'm currently on Mweb 2 Mbps uncapped package and not throttled (according to them) but this is my speed today, so slow I can't watch or do bugger all. I'm switching to 4 Mbps TI uncapped on Saturday and don't know whether it a case of "frying pan to fire".
http://speedtest.ookla.com/result/2473174721.png[\img][/QUOTE]

Hi pedruid

Please see the PM I sent you.
Click to expand...
 
I also have some lousy speeds today, with some very high latency & packet loss somewhere between the ADSL and the Mweb IPC.
Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.254
2 1205 ms 1851 ms 2794 ms 41-133-96-1.dsl.mweb.co.za [41.133.96.1]
3 3343 ms * * 197-80-96-186.jhb.mweb.co.za [197.80.96.186]
4 * 1602 ms 155 ms vl-92.vic-hscore-2.mweb.co.za [197.80.2.2]
5 3307 ms * 3738 ms tengig0-7-0-2.12.vic-p-1.mweb.co.za [197.80.5.241]
6 * * * Request timed out.
7 * 2754 ms 112 ms 197-84-5-238.cpt.mweb.co.za [197.84.5.238]
8 78 ms 44 ms 54 ms 196.28.178.66
9 1539 ms 2346 ms 3492 ms cte-core-sw2.vwol.net [196.41.144.35]
10 * * 2965 ms www.mweb.co.za [196.2.63.110]
 
NCS said:
I have been having crappy speeds for the past 2 weeks - virtually unusable internet. I got Telkom to recreate the ports, etc. with no improvement. Complained to MWEB (I have a 4Mb premium line - unthrottled). Got a case number (CAS-2352776-0TTDST) but no feedback. However I did get marginal improvement. The internet was at least usable, but still very slow. This morning I remembered that I had an Afrihost account and decided to do a test. Same ADSL line, everything else the same, only difference is the ISP - tested a few minutes apart.
MWEB - 363kbps
View attachment 95827
http://speedtest.ookla.com/result/2473181999.png

Afrihost - 3475kbps
View attachment 95829
http://speedtest.ookla.com/result/2473177754.png

The problem is definitely on the MWEB side. MWEB is clearly not delivering what I am paying for, and if they cannot sort it out, I will be forced to cancel my subscription and move to another ISP.
Click to expand...

Hi NCS

Please let me know to which email address you sent the mail, as I would like to look into why you didn't receive any feedback yet.

Also, PM me the MWEB email address or username so that I can look into why you speeds are slow.
 
francoistk said:
I also have some lousy speeds today, with some very high latency & packet loss somewhere between the ADSL and the Mweb IPC.
Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.254
2 1205 ms 1851 ms 2794 ms 41-133-96-1.dsl.mweb.co.za [41.133.96.1]
3 3343 ms * * 197-80-96-186.jhb.mweb.co.za [197.80.96.186]
4 * 1602 ms 155 ms vl-92.vic-hscore-2.mweb.co.za [197.80.2.2]
5 3307 ms * 3738 ms tengig0-7-0-2.12.vic-p-1.mweb.co.za [197.80.5.241]
6 * * * Request timed out.
7 * 2754 ms 112 ms 197-84-5-238.cpt.mweb.co.za [197.84.5.238]
8 78 ms 44 ms 54 ms 196.28.178.66
9 1539 ms 2346 ms 3492 ms cte-core-sw2.vwol.net [196.41.144.35]
10 * * 2965 ms www.mweb.co.za [196.2.63.110]
Click to expand...

Hi francoistk

With this results, it points more towards a congested exchange. The 2nd hop of the results is very high, this is an indication that it could be possible congestion.
 
It was working perfectly fine yesterday, so unless an exchange can become congested overnight I doubt the issue is with the exchange. It might be, but I had no such issues yesterday.
 
francoistk said:
It was working perfectly fine yesterday, so unless an exchange can become congested overnight I doubt the issue is with the exchange. It might be, but I had no such issues yesterday.
Click to expand...

Have you tried restarting your router? Turn it off for a few minutes and turn it back on and see if that helps.
 
pedruid said:
Yes I did and have PM'd you with the results.
Capetownhttp://speedtest.ookla.com/result/2473323147.png[\img]
International[img]http://speedtest.ookla.com/result/2473326167.png[\img][/QUOTE]

Thanks for the feedback, these results seem better.

Let me know if there is anything else I can assist you with ;)
Click to expand...
 
NCS said:
I have been having crappy speeds for the past 2 weeks - virtually unusable internet. I got Telkom to recreate the ports, etc. with no improvement. Complained to MWEB (I have a 4Mb premium line - unthrottled). Got a case number (CAS-2352776-0TTDST) but no feedback. However I did get marginal improvement. The internet was at least usable, but still very slow. This morning I remembered that I had an Afrihost account and decided to do a test. Same ADSL line, everything else the same, only difference is the ISP - tested a few minutes apart.
MWEB - 363kbps
View attachment 95827
http://speedtest.ookla.com/result/2473181999.png

Afrihost - 3475kbps
View attachment 95829
http://speedtest.ookla.com/result/2473177754.png

The problem is definitely on the MWEB side. MWEB is clearly not delivering what I am paying for, and if they cannot sort it out, I will be forced to cancel my subscription and move to another ISP.
Click to expand...

That's disappointing. I'm with Afrihost and my experience is exactly the same as your MWEB experience.
I am going to try a new ISP to see if I can sort out my issues.
 
pedruid said:
Monday 27 January.
Capetown
2474377711.png

International
2474380270.png
Click to expand...

Those speeds looks good for a 2Mb account.

It seems as there are speed spikes on the line as your line is 4Mb line with Telkom
 
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