Luno Alerts not going off

[phly]

Good Day

I am not and haven't been able to get price alerts since I started with Luno on iOS. Is this an iOS thing or something that people are experiencing or am I the only one. All else seems to work fine only the alerts that don't go off, surprisingly even on their site atleast on my end.

Any solutions??

 

[kokzn]

They should send the alerts via email.
I'm on Android, and I only get the alerts if the app is open or active in the background, otherwise I don't get them.

 

[phly]

But even via email no alerts come through however I do get each and every one of their emails