Luno Support and Queries Thread

Does Luno support Segwit addresses?
 
Swa said:
That's for sending yes. But I don't see a Segwit address, or do I have to create a new wallet?
Click to expand...
from the same article it is made pretty clear:

1619632945038.png

EDIT: looking at my own Luno history, segwit is the default, the only way you would have a non-segwit receive address is if you had one prior to this announcement
 
  • Like
Reactions: Swa
My only gripe with Luno right now if you do send with BTC is that their send fees is not reduced in any way.

The other day they wanted R400 in send fee for a BTC transaction even though a "guaranteed" next block best rate cost were at most calculated at $15 so it begs the question why even with segwit does luno still see a reason to charge more than double the required next block confirmation going rate.

Something in their calculations is completely off.

Aside from that it would help a ton of users who doesn't need their transaction to be in the exact next block to either select their own send fee or at the very least have 2 or 3 levels of fees. Not every person need their send to enter the exact next block at such an inflated cost where waiting 3 or 10 blocks could be as low as R10.
 
haroldj said:
I myself knew nothing about Luno, I tried buying ethereum and bitcoin at a foreign exchange and it was stolen when bitcoin was only 2000 dollars, I bought the 2nd time when I knew about Luno in 2017 and was also very weary about my investment, I now have bitcoin and ripple from Luno, I also own some dogecoin at Binance and hope that Luno start dealing in some other crypto soon.
Click to expand...

Maybe you only became aware of them with the rebrand.

They were BitX before that.
 
1628595376607.png

In what can only be described, after 8 Failed attempts, to speak to anyone human : i have to conclude that luno's support back office, to be one of ,the worst i have ever come across .Even Air bnb , with all it's mystery, is able to actively have people managing their platform/telephone.

I'm trying to make full use of the platform by using the profit/loss sheet, accessed by the button after you press "Wallet ".In it, you find all your deposits, withdrawls , and basicaly a final figure to show you how far up or down you are, 1d1W,1mnth, or whatever .

I have access to a performance chart, but None of my deposit's( old or new ) , have popped up anywhere in the " Money in " " money out" sections.
This screenshot , is of the automated response:the Very, same one i have received , all 7 previous times: as if i haven't tried , uninstalling, downloading a beta version (which is apparently what the profit loss chart, is ) , or sent them all the necessary information about Make of cellphone , screenshots of said problem .
It appears there is no limit to the number of complaints/cries for help they need to receive from one individual, before physically paying attention to what is being sent to them in order to resolve the issue.

Anyone else sitting with said problem , and Same lifeless Animated response ?

Thanks in advance

Def
 
Hi everyone,
I accidentally sent USDT to my Ethereum wallet on Luno instead of Ethereum. I can see these funds have been received via etherscan. I have sent emails to Luno about how to get my funds and they said that my funds are lost and cannot be retrieve. Does anyone have any recommendations on what to do as it is quite urgent for me to receive these funds...
 
blakecotterrell said:
Hi everyone,
I accidentally sent USDT to my Ethereum wallet on Luno instead of Ethereum. I can see these funds have been received via etherscan. I have sent emails to Luno about how to get my funds and they said that my funds are lost and cannot be retrieve. Does anyone have any recommendations on what to do as it is quite urgent for me to receive these funds...
Click to expand...
Your funds are showing as received on etherscan because they have received your USDT as ERC20 Tether tokens. It is technically possible to retrieve it but only if Luno is willing to help you out. Exchanges' T&C's protect them here so you're on your own if they say it is lost. Keep hounding them but your chances are slim. If you reach out to Tether they can reverse the transaction if Luno agree to it.
 
blakecotterrell said:
Hi everyone,
I accidentally sent USDT to my Ethereum wallet on Luno instead of Ethereum. I can see these funds have been received via etherscan. I have sent emails to Luno about how to get my funds and they said that my funds are lost and cannot be retrieve. Does anyone have any recommendations on what to do as it is quite urgent for me to receive these funds...
Click to expand...
I cannot emphasize enough that with crypto you always triple check everything. There is a good chance that this is lost forever. Hope for your sake it isn't. But always always pay attention. Crypto is the height of taking responsibility for your actions as most cannot be reversed.

Ppl have lost millions due to very silly mistakes...
 
Snyper564 said:
I cannot emphasize enough that with crypto you always triple check everything. There is a good chance that this is lost forever. Hope for your sake it isn't. But always always pay attention. Crypto is the height of taking responsibility for your actions as most cannot be reversed.

Ppl have lost millions due to very silly mistakes...
Click to expand...
Yea do a double tap, first tap is a bit , once successful tap again

Though i often don't do the double tap, we all know what we should do , do we do it no not allways
 
Sensorei said:
they can reverse the transaction if Luno agree to it.
Click to expand...
if "agreeing to it" requires anything to do with private keys signing anything it will be a hard "no"

exchanges, at least the ones with proper custody / security processes, will never expose their keys in that fashion

with USDT supported on Luno though there might be a path to recovery, it would require getting past the standard support drone responses though
 
NarrowBandFtw said:
if "agreeing to it" requires anything to do with private keys signing anything it will be a hard "no"

exchanges, at least the ones with proper custody / security processes, will never expose their keys in that fashion

with USDT supported on Luno though there might be a path to recovery, it would require getting past the standard support drone responses though
Click to expand...
It doesn't. Tether has the ability to reverse transactions, by deleting the transaction, destroying and reissuing the tokens to the address of origin. They have done it many times to help users recover funds and when the law get's involved in due to illegal activity.

Unfortunately what us peasants in SA think is a lot of money is most likely a joke to them.
 
Sensorei said:
It doesn't. Tether has the ability to reverse transactions, by deleting the transaction, destroying and reissuing the tokens to the address of origin. They have done it many times to help users recover funds and when the law get's involved in due to illegal activity.
Click to expand...
jirre, remind me never to touch Tether with a f-ing bargepole then!

Sensorei said:
Unfortunately what us peasants in SA think is a lot of money is most likely a joke to them.
Click to expand...
true
 
You must log in or register to reply here.
Back
Top
Sign up to the MyBroadband newsletter
X