M-Web Advanced Technical contact

[Mangoman20]

M-Web's call centre is pathetic for advanced queries.

My FD has had an account from the Pixie days. When there was the changeover to Tiscali and then M-web they mustv'e setup a duplicate profile. He now receives mail on both accounts. when I call the help centre they are adamant there is only one active account, however when I change pop servers I receive his old mail.

Could somebody here give me an email address or contact person and number at the Advanced Helpdesk as i need to get this issue resolved either by closing one profile or setting a forward on the one.

 

[SonZeRo]

Technically what should happen is that the mail sent to the pixie box needs to be forwarded to the mweb adress. now it might be that the forwarding is off and so mail is not being sent through. i would advise calling mweb's tech support and ask to be transfered to the "advanced technicians" (the ones that might know what your taking about) and ask them to check whether there is forwarding from the pixie box to the mweb box. if not they can have it enabled.

 

[mh348]

Just ask for Level 2 support

 

[Archi3]

why ask for lvl 2 support? they should get the useless people out of there and employ people who actually know wats happening.

 

[SonZeRo]

well they are working on something where the 1st lvl agents wont do anything but the most basic stuff (which they cant do properly most of the time) and transfering you to the appropriate Tech Support "Department"

 

[Surv0]

why ask for lvl 2 support? they should get the useless people out of there and employ people who actually know wats happening.

sounds a bit like telkom.
If you can talk fairly understandable english (not a pre-requisit), and you know what a mouse and keyboard are, then you are suitable to be a telkom ADSL support technician. They put these ppl through some basic training which gives them a basic idea of what a telephone line is and does. They are given a cpl books and shown how to view a template interface for the different Telkom Routers.

I think telkom could do better if they employeed robots, because in essence thats exactly what telkom is turning their staff into. Hence the incredibly bad service levels, lack of knowledge and insight.
Pass the guy another joint and let him watch youtube all night, these guys know how to do that really well!!

Thats why anybody who actually knows whats going on with ADSL, gets moved off customer support and put into the offline group, clearing faults even if they werent repaired. That or some company offers them a deal which would clearly be better than continuing working for the incumbent.