MacBook Air shutdown/startup issue

[travcaine]

Hi guys,

I am getting the attached errors when I shutdown my MacBook Air, and then when I start it up again? Any ideas? Still under warranty.

 

[Pineapple Smurf]

mine is a mid 2013 model and on every single day, i have never had a single issue.
Ever
you say it is under warranty? just return it and get it sorted
good luck

 

[travcaine]

mine is a mid 2013 model and on every single day, i have never had a single issue.
Ever
you say it is under warranty? just return it and get it sorted
good luck

Got mine in feb. I have heard such bad things about core when repairing Apple products. I’m so scared to take it in and it’s a schlep to “format” my things off. Was hoping it’s something I could fix.

 

[Pineapple Smurf]

Got mine in feb. I have heard such bad things about core when repairing Apple products. I’m so scared to take it in and it’s a schlep to “format” my things off. Was hoping it’s something I could fix.

damn that sux
and its still new

i would take the gamble and send it back

After the warranty is finished you are on your own

 

[Lord Flacko]

That's a kernel panic, have you installed any software recently ?

 

[Rickster]

If you click report, does it give you any further info?

 

[travcaine]

That's a kernel panic, have you installed any software recently ?

Besides ESET anti virus and Outlook. And the problems are recent.

 

[travcaine]

If you click report, does it give you any further info?

Not really. Just a few binary things

 

[Rickster]

Not really. Just a few binary things

Try this first:

https://www.howtogeek.com/236978/how-to-repair-disk-and-file-system-problems-on-your-mac - Especially verbose or Single user mode. Its basically the Mac version of sfc /scannow

If not, Time Machine it if you need to, then take it to an apple store for in store diagnostics.

 

[SauRoNZA]

Besides ESET anti virus and Outlook. And the problems are recent.

You don’t need either of those.

But start with nuking ESET and see if your problem goes away.

 

[SauRoNZA]

Not really. Just a few binary things

Post it here.

 

[travcaine]

You don’t need either of those.

But start with nuking ESET and see if your problem goes away.

I anyway use Apple mail, just have outlook for a few things Mail can’t do.
I’ll uninstall ESET and hopefully it gets better

 

[travcaine]

Post it here.

 

[SauRoNZA]

Yup. It’s ESET.

Says it right there.

I hope it has a proper uninstall utility otherwise you’ll need to manually go kill off the bad guys hiding in the system folders.

Seems like it might be having some issue relating to accessing or scanning a USB/FireWire/Lightning or other IO device.

Or it might just be crap and happens to stop there.

 

[travcaine]

Yup. It’s ESET.

Says it right there.

I hope it has a proper uninstall utility otherwise you’ll need to manually go kill off the bad guys hiding in the system folders.

Ugh, at least I know it’s that. So a simple move to bin in finder won’t do the trick?

 

[SauRoNZA]

Ugh, at least I know it’s that. So a simple move to bin in finder won’t do the trick?

It may very well do.

If there is no uninstall tool just do that and see how it goes.

Google Search

Seems you are far from the only one.

If you really feel you must install an antivirus try the Sophos for Mac one. It used to be free and decent but it’s been a few years since I tried it.

 

[travcaine]

It may very well do.

If there is no uninstall tool just do that and see how it goes.

Google Search

Seems you are far from the only one.

If you really feel you must install an antivirus try the Sophos for Mac one. It used to be free and decent but it’s been a few years since I tried it.

Thanks for all the detailed help, I see it has a Uninstaller. I’ll let you know how it goes.

 

[travcaine]

So the uninstall of ESET seems to have fixed the issue, haven't had a problem shutting down or starting up. Thanks guys!