Mail server collapse at Isat - Help!

[countrybumpkin]

Isat seems to have experienced a major failure as of Tuesday their mail servers have crashed and the promised fix yesterday hasn’t materialised and this morning you can’t even get an answer from their support desk it’s just permanently busy. Does anyone know what has happened there? Should I be moving my domain hosting to someone more reliable, this is not the first time they’ve let me down and as a small business utterly dependant on email this is a catastrophe for me. Any ideas/suggestions gratefully received!

 

[TheMightyQuin]

What is your current setup and requirements?

 

[countrybumpkin]

They are hosting my domain and 1gb imap mail.

 

[TheMightyQuin]

Get Exchange Online and point your domain to it.

Plan 1 give you a 50Gb mailbox and full Exchange Server functionality.

It something like R65 per month.

 

[countrybumpkin]

Thanks I'm busy setting that up now. I wonder if Isat have gone out of business?

 

[TheMightyQuin]

Thanks I'm busy setting that up now. I wonder if Isat have gone out of business?

Well their website isn't resolving....never a good sign.

Loadshedding probably became too extended for their redundancy solutions?

 

[Barge]

ISAT seem in a pickle. They are posting Facebook updates. The first one:
Dear Subscribers,

We are still experiencing problems with the Internet Solutions cloud service.

Below is the latest update received:

IS is experiencing the following service event:

AFFECTED SERVICES: Consumer Virtual Machine
LOCATION: Randview
GRADE OF SERVICE IMPACT: Major
SERVICE IMPACT: Intermitted/slow to no access to Instances.
CAUSE OF EVENT: Being investigated
TIME: Mon 18 Mar 2019 20:06
OUR REF: 1-17071363254
CURRENT STATUS: Investigating
ATTENDING: IS engineers

IS Update Fri 22 Mar 2019 12:05

UPDATE: Resyncing complete, clearing blocked IO, IS Engineers Still Attending.

IMPACT: Intermittent connectivity
ATTENDING: IS engineers
STATUS: Attending

[IS Update Fri 22 Mar 2019 14:51] Major impact, Cloud CVM, Randview

UPDATE: Resyncing complete, clearing blocked IO. IS tech Still Attending

IMPACT: Intermittent connectivity
ATTENDING: IS engineers
STATUS: Attending

More updates to follow as soon as they become available

 

[Barge]

The last update 4hrs ago:
Dear Subscribers,

We are still experiencing problems with the Internet Solutions cloud service.
Below is the latest update received:

[IS Update Tue 26 Mar 2019 9:10] Major impact, Cloud CVM, Randview

UPDATE: IS engineers required to replace additional hardware and resync again. No ETR

IMPACT: Intermittent connectivity
ATTENDING: IS engineers
STATUS: Attending

 

[Barge]

https://www.facebook.com/isatsouthafrica/