Major Rain 5G problems

C

carolynste

New Member
Joined
May 20, 2020
Messages
2
I am a new Rain customer after issues in receiving my router I am now a week down the line and cannot get it working. I had a support lady on email yesterday after a couple of emails she disappeared & no more of mail were responded to. The worst experience I have ever had. I'm trying to cancel but I'm sure emails will not be responded to.
 
B

BackSpace144

New Member
Joined
Aug 19, 2015
Messages
4
Same troubles here. Internet is off until I restart. Strange thing is: when I restart the router I have internet for a few minutes (10 minutes max), and a speedtest reveals something odd for the upload:

ibb.co

speed-limiting-zoom

Image speed-limiting-zoom hosted in ImgBB
ibb.co ibb.co

It is a flat line? It almost looks like they are intentionally throttling the upload speed to exactly 0.4mbps.
 
RuanStix

RuanStix

New Member
Joined
Jul 18, 2013
Messages
3
BackSpace144 said:
Same troubles here. Internet is off until I restart. Strange thing is: when I restart the router I have internet for a few minutes (10 minutes max), and a speedtest reveals something odd for the upload:

ibb.co

speed-limiting-zoom

Image speed-limiting-zoom hosted in ImgBB
ibb.co ibb.co

It is a flat line? It almost looks like they are intentionally throttling the upload speed to exactly 0.4mbps.
Click to expand...


Have the same thing. Goes down every ten minutes. Have to restart router to get back online and then it's maybe on for ten minutes and the process has to be repeated. Sometimes it doesn't even stay on for ten minutes. This morning I had internet for about 60 seconds after every restart of the router, for more than two hours.

I have created multiple support tickets that are simply closed before the issue is resolved. The last 5G Technician that emailed me said that after testing a previous time, they have determined that they cannot give me speeds of over 30MB per second because of the location of my router. Two problems here:

1) I pay for the premium option, R999 per month. If theyknow I cannot get over 30MB/s why did they not inform me of this from the start in February 2020 (when I got speeds of over 100MB/s) so that I only paid R699 for the throttled option that can't go over 35MB/s.

2) How would they know where my router is postioned, exactly in my complex? My router is outside, because the signal inside was not as good as outside. That's why the router was designed to be mounted outside. Now all of a sudden they can see exactly where my router is, but back in Feb when I was doing the setup the person I spoke to could only give me the direction the nearest tower was from my street address? Then, once I moved the router outside I got well over 100MB/s. What has changed since then?

I'm done. I want to cancel. I've already ordered other wireless option until I get fiber setup in my house. One thing is for sure, I'm not giving Rain another cent.

Edit: Ha! Tried to post this and the internet went down again. 11:30-13:46
 
N

ngoni615

Senior Member
Joined
Jan 1, 2019
Messages
991
RuanStix said:
Have the same thing. Goes down every ten minutes. Have to restart router to get back online and then it's maybe on for ten minutes and the process has to be repeated. Sometimes it doesn't even stay on for ten minutes. This morning I had internet for about 60 seconds after every restart of the router, for more than two hours.

I have created multiple support tickets that are simply closed before the issue is resolved. The last 5G Technician that emailed me said that after testing a previous time, they have determined that they cannot give me speeds of over 30MB per second because of the location of my router. Two problems here:

1) I pay for the premium option, R999 per month. If theyknow I cannot get over 30MB/s why did they not inform me of this from the start in February 2020 (when I got speeds of over 100MB/s) so that I only paid R699 for the throttled option that can't go over 35MB/s.

2) How would they know where my router is postioned, exactly in my complex? My router is outside, because the signal inside was not as good as outside. That's why the router was designed to be mounted outside. Now all of a sudden they can see exactly where my router is, but back in Feb when I was doing the setup the person I spoke to could only give me the direction the nearest tower was from my street address? Then, once I moved the router outside I got well over 100MB/s. What has changed since then?

I'm done. I want to cancel. I've already ordered other wireless option until I get fiber setup in my house. One thing is for sure, I'm not giving Rain another cent.

Edit: Ha! Tried to post this and the internet went down again. 11:30-13:46
Click to expand...
Thats what rain does to perfectly rational good citizens lol.
 
O

Onyx

Member
Joined
Oct 12, 2005
Messages
16
You know, I can still handle the slowness. It's the dropping connections that make me homicidal.

And my internet dropped in the few seconds it took to type that out. Class act, Rain.
 
J

Jimmy

Well-Known Member
Joined
Apr 12, 2011
Messages
472
I find it funny that my connection is perfect before 8 am then right after that I get disconnects throughout the whole day up until about 15:30 when it stabilizes. That sounds like congestion to me...
 
P

PhotonFusion

Member
Joined
May 16, 2020
Messages
16
My uncapped R250 LTE works my 5G doesnt. atleast the LTE is better than my adsl which doesnt work at all anymore.
 
P

PhotonFusion

Member
Joined
May 16, 2020
Messages
16
Well I cant just rag on Rain this is my 5G now and I can live with this. its not 200MB but its better than I had. 1589986219501.png
 
M

mrlgm007

Expert Member
Joined
May 14, 2010
Messages
1,069
mrlgm007 said:
Riddle me this...... Yes I know that rain is having issues and other guys are not even getting 1 MB , I have also had those days but check this out there has to be something afoot within the network.

Max i have gotten is 700 odd Down and 45 mb up.

Rain site "https://optimiser.rain.co.za/"

View attachment 843169


http://speedtest.mybroadband.co.za/

Ping: 19ms
Download: 203.15Mbps
Upload: 42.26Mbps

Speed Test – Test your broadband Internet speed in South Africa

Test your broadband Internet speed with this speed test which was designed for South Africa.
speedtest.co.za

ISP: rain
Ping: 20ms
Download: 319.8Mbps
Upload: 46.89Mbps
Test your speed: http://speedtest.co.za

No matter which server i select on https://www.speedtest.net/ nothing more than 100mb down.

Click to expand...

An update to my post above ^^ still no feedback from rain speed test results are strange.

5g was up down this morning but been stable since.

ISP: rain
Ping: 20ms
Download: 279.24Mbps
Upload: 45.53Mbps
Test your speed: http://speedtest.co.za

Then on there own site

1589997997083.png

1589998072988.png

1589998105935.png
 
powermzii

powermzii

Expert Member
Joined
Jun 4, 2007
Messages
4,860
Yeah I find the inconsistency even within Rains own network bizarre. Optimiser will show you one thing, speed.rain will show you another that's nowhere close.

Its understandable when you use other sites that are not rain controlled
 
RuanStix

RuanStix

New Member
Joined
Jul 18, 2013
Messages
3
mrlgm007 said:
An update to my post above ^^ still no feedback from rain speed test results are strange.

5g was up down this morning but been stable since.

ISP: rain
Ping: 20ms
Download: 279.24Mbps
Upload: 45.53Mbps
Test your speed: http://speedtest.co.za

Then on there own site

View attachment 843471

View attachment 843473

View attachment 843475
Click to expand...
I don't trust speed.rain at all. What they show me there is always vastly different from what I get on Speedtest.net or Fast.com.
 
A

Albertdup

Active Member
Joined
Nov 16, 2006
Messages
97
I am in Mountain View, speed horrible again getting 576 Kbs yes that's KILOBITS or half a meg download and upload timing out. I had faster speed than this 20YEARS ago.
 
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