malware?

[spiff]

hi guys ,

I'd appreciate some advice with this problem.

my works AVG keeps popping up with this *.tmp.exe attempting to connect to the Internet. I tell it to block it & save but it continues to pop up!

I've scanned my laptop with the companies AVG - no viruses.

I've scanned with Microsoft essential - nothing.

I ran malwarebytes - it found a few nasties which I quarantined - then deleted them.

after that my laptop started behaving badly. It would not book up! when it did there was a black screen and at the bottom right hand corner it said my win7 Pro was not registered!! it eventually booted up normally.

other issues are slow boot up / slow to load pgm's and extremely slow to log on to the internet!

I've done all the Dell driver updates etc. - but no noticeable improvement.

how do I get rid of this and other crap on my laptop? is there anything that actually works?

thanks

 

[backstreetboy]

https://www.superantispyware.com/ ftw!

 

[lkswan747]

A good reformatting and reload

 

[RonSwanson]

Send to Virustotal, identify, and then remove as per instructions.

 

[spiff]

A good reformatting and reload

I want to do that - but need to clone it to a new ssd first.

 

[biometrics]

Format and reinstall OS.

Hope you don't do any banking on that PC.

 

[spiff]

Format and reinstall OS.

Hope you don't do any banking on that PC.

don't have the os - came loaded with win7 pro

nope. I have a separate desktop for that.

 

[biometrics]

don't have the os - came loaded with win7 pro

nope. I have a separate desktop for that.

https://www.microsoft.com/en-us/software-download/windows7

If you don't have your key there are tools online that will extract it for you, e.g. https://www.lifewire.com/how-to-find-your-windows-7-product-key-2625112

 

[spiff]

https://www.microsoft.com/en-us/software-download/windows7

If you don't have your key there are tools online that will extract it for you, e.g. https://www.lifewire.com/how-to-find-your-windows-7-product-key-2625112

that's great to know. thanks

 

[biometrics]

that's great to know. thanks

Fact is there are so much malware out there with variants being auto generated continuously that it's impossible for the anti virus companies to keep track of it all, never mind being able to remove it.

My policy is to reinstall once infected (never had to do it to my own laptop luckily as that would be a moerse mission). Obviously, try avoid being infected in the first place by practicing safe computing.

 

[spiff]

Fact is there are so much malware out there with variants being auto generated continuously that it's impossible for the anti virus companies to keep track of it all, never mind being able to remove it.

My policy is to reinstall once infected (never had to do it to my own laptop luckily as that would be a moerse mission). Obviously, try avoid being infected in the first place by practicing safe computing.

I usually do - in fact I'm quite OCD about it. I suspect I got something from an american site after I requested a trial version of a design software package for my students.

I installed the software but soon after that it crashed and gave me a blue screen. the laptop recovered and I uninstalled the software - after that I started having those issues I mentioned above.

 

[biometrics]

I usually do - in fact I'm quite OCD about it. I suspect I got something from an american site after I requested a trial version of a design software package for my students.

I installed the software but soon after that it crashed and gave me a blue screen. the laptop recovered and I uninstalled the software - after that I started having those issues I mentioned above.

Might be worth testing apps for your students in a VM then, VirtualBox is free: https://www.virtualbox.org/