Mango Airlines acting illegally???

[ariz04]

Hi there,

Just wanted to share my story with Mango Airlines and want to find out if what they are doing right now is even legal.

So I recently had a flight to JHB from CPT booked for 07/08/2020 and return back to CPT on 10/08/2020. Mango advised for whatever reason that both the flights, original and return, have both been cancelled and offered me alternate flights on each respective day, which I was unable to take due to work constraints.

As a result of their cancelation of the flights, I am requesting for a refund and have been advised by their refund officer that I will not be able to get a refund and I will instead receive a voucher instead to compensate.

This is something I do not want because I have no other plans to travel in the near future and I would prefer a refund which the refund officer says is not possible.

According to point 3 specified below from the CPA Section 46 of ECT:

"(3) If a supplier is unable to perform in terms of the agreement on the grounds that the goods or services ordered are unavailable, the supplier must immediately notify the consumer of this fact and refund any payments within 30 days after the date of such notification"

Legally speaking and according to the CPA, aren't they obligated to issue me a refund?

Or am I being a fool here and missing something

 

[TPants]

Tell them you will ask your bank to do a charge-back if done on credit card.

 

[ariz04]

Tell them you will ask your bank to do a charge-back if done on credit card.

I will check with my bank if I can charge it back. But I am pretty sure it's been over 30 days since I paid for it.

 

[Crowley]

Sitting in the same situation. I had 8 return trips booked from JHB to CT the week we went into lockdown. Can only get vouchers.

 

[F1 Fan]

I will check with my bank if I can charge it back. But I am pretty sure it's been over 30 days since I paid for it.

Doesn't matter when you paid. I logged a charge back for flights in April and was able to get the money back.

 

[ariz04]

Sitting in the same situation. I had 8 return trips booked from JHB to CT the week we went into lockdown. Can only get vouchers.

It just seems like that's unlawful and not in compliance with the CPA.

If I cancelled the flight then maybe they have some ground to stand on, but they cancelled both my flights and gave me unsuitable alternatives.

 

[ariz04]

Doesn't matter when you paid. I logged a charge back for flights in April and was able to get the money back.

Thanks for that, will look into it in that case since the Airlines seem to be operating under their own laws.

 

[Georgios]

Well considering they can't afford to pay their crew the agreed upon reduced salary I doubt you will get any monies from them.

 

[avk]

Thanks for that, will look into it in that case since the Airlines seem to be operating under their own laws.

Did you ever manage to get a refund via your credit card/bank?

Have much the same issue, but don't want to go through all the mission if it is not possible.

 

[ariz04]

Nah no refund, but they did provide a voucher valid for 2 years