Electric
Honorary Master
I hoping someone in here will have some advise or help for me.
A month ago I took my faulty Gigabyte GT550 TI GPU in to the Walmer branch due to a non-functional mini HDMI port and the card resetting under minor loads.
The shop Manager informed me it was a local supplier and should take no more than 10 days for either a refund or a replacement card.
10 days go by with no feedback from the store so I go in to ask for feedback face 2 face.
This is where the problems start.
Up until the warranty claim I have had great service from Matrix.
That is not the case now.
A month has gone by with not even as little as a phone call with some feedback.
When I call them or go to the shop they just give me ****ty attitude and tell me they don't know when I'm getting a refund.
First they told me Gigabyte were trying to source me another 550TI which is also a problem as I don't want a replacement GPU from the same range because it will have the same issues.
2 weeks ago I called and they told me I had to wait for a refund that would probably be the next day.
After a few more calls due to no feedback I have now lost hope.
They Manager and his associate give me no feedback and just keep telling me they have no feedback or a date.
I ask them to phone for feedback and they never get back to me.
Went as far as telling the guy it was unacceptable for a warranty to take a month if it's a local supplier, also proceeded to mention that by rights the supplier could take a year to refund me which he sarcastically responded, "I don't think it will take THAT long."
Bad service from a store I have spent over R10000 at.
What does it take to get good service.
But more importantly, how the hell am I supposed to get my refund from these guys?
A month ago I took my faulty Gigabyte GT550 TI GPU in to the Walmer branch due to a non-functional mini HDMI port and the card resetting under minor loads.
The shop Manager informed me it was a local supplier and should take no more than 10 days for either a refund or a replacement card.
10 days go by with no feedback from the store so I go in to ask for feedback face 2 face.
This is where the problems start.
Up until the warranty claim I have had great service from Matrix.
That is not the case now.
A month has gone by with not even as little as a phone call with some feedback.
When I call them or go to the shop they just give me ****ty attitude and tell me they don't know when I'm getting a refund.
First they told me Gigabyte were trying to source me another 550TI which is also a problem as I don't want a replacement GPU from the same range because it will have the same issues.
2 weeks ago I called and they told me I had to wait for a refund that would probably be the next day.
After a few more calls due to no feedback I have now lost hope.
They Manager and his associate give me no feedback and just keep telling me they have no feedback or a date.
I ask them to phone for feedback and they never get back to me.
Went as far as telling the guy it was unacceptable for a warranty to take a month if it's a local supplier, also proceeded to mention that by rights the supplier could take a year to refund me which he sarcastically responded, "I don't think it will take THAT long."
Bad service from a store I have spent over R10000 at.
What does it take to get good service.
But more importantly, how the hell am I supposed to get my refund from these guys?
