MAXIMUM ANNOYANCE! Aka: "Security" Questions

[Donovan]

Could someone please explain to me why exactly I need to give my name, telephone number, ID number, company registration number, fax number, postal address and physical address (or any combination of at least 4 of these) when I call to find out why the service is down?

They have stricter "security" thank my bank does. They ask for my ID and phone number and/or my postal address. Why does sentech deem it necessary to request this information every time I call?

I think it's just another way they're trying to annoy everyone as much as possible.

All 20 times I called to cancel or find out how to, I was asked to confirm these details.

At least I know my CK registration off by heart, though.

 

[zambussi]

Sentech Security Questions

Sentech seems to be suffering from serious illiusion of granduer.
They seem to think that their techies are so brilliant, that other ISP's are calling Sentech for advice on how to solve their own problems, hence the nazi like implementation of security questions - to screen the real customers from the techies working for other ISP's.

Either that or they think that they are a national asset which must be protected at all costs.

Little do they suspect that we know the truth about them though........................... THAT THEY ARE COMPLETELY USELESS, HOPELESS, AND INCOMPETENT, and that without the high cap, THEY ARE NOTHING !

 

[PIMP]

For our good security check

I'm not a fan of Sentechs but I can say I appreciate the security check, I mean I don't want anyone else having access to my account, you think sentech is bad I tried all other ISP's and beleive me sentech is ok

 

[newb5000]

I can understand if it's to protect user accounts, but this has happened three times to me before, which really gets to me:

Me: "Hi, I would like to know if anybody has reported connectivity loss in the <my area> suburb. I connect to tower <xx>. If not, I would like to report it."
Sentech: "NOW HANG ON THERE! First, could you please give me your username."
Me: "Ugh, alright. Here it is."
Sentech: "Just hang on, I am running your user name through the system..."
....
Sentech: "......almost done".
Me: "While we wait, can you just tell me if a problem has been reported in my area? That's all I need to know."
Sentech: "Almost done sir, just waiting for the computer to confirm your username..."
Sentech: "Oh no! You're not on our system!"

..and it goes on.

I know they do this because they don't want to take calls from No-Wire clients, but f.g.s. No-Wire doesn't have a 24 hour support line.

One of the above three times, the person on the other end put me on hold while he checked with his superior whether he was allowed to answer my question or not. Apparently they MUST help you when the No-Wire support line, well, offline. Or maybe it depends on which superior they ask.

I just hate going through this each time I want to find out if a problem has been reported about connectivity loss in my area.

 

[Donovan]

Yeah... I also enjoyed how they had to be told 3 or 4 times how my username was all uppercase (I still have no idea why but anyway), and how they told me "Yes, sir, thank you. I'm just checking your account. *Sounds of chimpanzees masturbating, 5 minutes pass*. Yes sir everything seems to be in order and paid up, now tell me all these details so I can be sure it's you. Start with your dental records."

Stupid morons. Can't wait to see their business go down the toilet.