Unless you buy a Subaru from me!
Actually, I agree with you - I have always been horrified at the lack of product knowledge of the "average" salesman.
If I don't know everything about any upcoming Subaru, plus be able to rattle off stats in my sleep of any of the existing models, I am dead in the water.
Guys who think that selling cars is just like working for Makro, are the idiots who don't know their product.
I have also found with the Fiat and Alfa range that the average Alfa buyer knows the entire history of the car PLUS Alfa Romeo, before he walks onto the floor, and if you don't know what he is talking about, you are lost. Management decided to employ a pretty girl to sell Alfa and Fiat - she left after 3 months, having sold nothing, whereas I had closed 90% of the people that I had seen, as I actually know Fiat/Alfa history and can talk about the different models without having to look anything up.
Subaru buyers are not that different, however, they tend to be highly analytic, and do their homework very well before they ever even think of coming in to see the car in the flesh....and heaven help you if you don't know anything about any new concept Subaru that might have been thought of!
