Me, Myself and Telkom

[conlan]

My adsl has been out of order for the past 2 weeks.
I phoned telkom 2 weeks ago to register a fault with my adsl. The line keeps dropping but my isp is still connected.The adsl link is off for 2 hours then on again for 10 minutes and then keep going on and off. Ive told them that I spoke with my isp and tested my router with a new one. The
problem is on your side and i need someone to come out and look at my cable/ box outside my home. Four days later, someone at telkoms offices phoned me and gave me a reference number. (the 1st of many)
I phoned again the next day and they said they will send out a technician.This was last week saturday. I haven't got a call since tuesday, so I phoned again on wednesday. They operator said to me that the problem was cleared "fixed". I told her my line isnt fixed and that im still having a problem, how could they clear it ???
I had to get a NEW reference number and I kept phoning from thursday till friday. Friday they said the found the problem, it was a cable at the exchange and that they are sorry for the delay.
I didnt phone again as I thought they would fix it friday/saturday. This morning I phoned again and they told me that the technician was at my house on friday and that there was no one there.
1. I was at home the whole day
2. Arent they supposed to phone you before they come out ?

So I asked to speak to the manager and the operator told me that I must call the following number "0800600126" and make a complaint there.

I'm sick of this poor service. We pay for a service and the service is out of order. Im sick of getting reference numbers and to phone telkom everyday.

 

[kilo39]

Every time they give you a new reference number it is a new job (and probably ends up at the bottom of the queue.) It is the same job: now they are not overdue cause new reference number new job etc.

Phone 0800 375 375 and check your fault status (or even speak to the helpline and get them to check your line again, tell them the story.)

I had a similar problem last week: lost connection on Wednesday (my own local power issues,) they phoned wednesday evening to say the line had been checked problem was likely my router or somewhere on my side. Tried a different router the same. Phoned Thursday and Friday (fault status, number above.) On Friday after another call techie phoned me back (within an hour or so) and was here within 10 minutes: fixed within 30 mins after a trip to the exchange and back again to check I was up (card had to restarted at the exchange!)

Being courteous seems to help. Don't let them lose you with endless reference numbers.

Four days later, someone at telkoms offices phoned me and gave me a reference number. (the 1st of many)

They issue a fault number immediately the fault is declared (when you first phone it in, unknown why you are only receiving this four days later.)

I must call the following number "0800600126" and make a complaint there

Did you do this, what is your present status?

 

[caspa]

I've taken the financial plunge and now for a few hundred more per month +- R200, i have a perfect mobile HSDPA connection.

And no Stress levels

 

[DragonLogos]

I know of a doctor who had no line (and adsl) for a week - for what turned out to be a simple pole fault - As I said that was for a Doctor! and with ppl... calling Telkom and asking them what is going on

 

[AdLo]

I had the exact same problem. Technician says its fixed and I have to apply for a new reference number. I would even wait for the SMS saying its fixed, test the line and phone immediately back telling Telkom it's not fixed. They will not phone the technician and tell him to turn around. After getting 5 reference numbers I told them go **** off and I cancelled for good. Good riddance. With 3G I have no such hassles.

 

[DragonLogos]

hmmm... I wonder if they are not banging in fault fixed calls to make their paperwork look good - and hide the fact that they are not coping because of lay-offs to make the books look good

 

[The_Unbeliever]

And I'm still waiting for my installation...

Seems they're not coping anymore...