Kick them to the kerb!
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Mediocre IT Departments
- Thread starter charlieharper
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requiem
Expert Member
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You can't do that when senior management is getting kickbacks / has shares in the outsourced company
Jet-Fighter7700
Honorary Master
learning a lot from the corporate world from you okes,
a lot of things finally make a lot more sense, like why its contractors who are sub-contractors, and why things take ages to fix,
big companies consider IT to be like a service they purchase, and have a mentality of "just make it work", we pay you guys X make it work...
smaller companies take more time and energy to get a solution that works, and hire more competent staff, becuse they consider IT to be the difference that "makes everything work"
a lot of things finally make a lot more sense, like why its contractors who are sub-contractors, and why things take ages to fix,
big companies consider IT to be like a service they purchase, and have a mentality of "just make it work", we pay you guys X make it work...
smaller companies take more time and energy to get a solution that works, and hire more competent staff, becuse they consider IT to be the difference that "makes everything work"
Honestly it's mostly the red tape and employee's that are only there for their cheque.
Mystic Twilight
Expert Member
This probably hurts a lot of small companies and startups trying to grow. Unless you have a large amount of cash on hand (existing capital or cash flow), or your core employees are friends that are in together with you (shared equity) for the long run, it is not worthwhile training up someone for the long term role you envision as those new recruits jump ship at the first sniff of better pay.
But back to the topic, a lot of daily corporate IT problems tend to be trivial hardware and software problems like loose cables, broken peripherals, "my pc doesn't have internet", "my printer isn't printing", and "did you try turn it off and on" type issues, so corporates tend to have a bulk of their IT staff revolve around solving these. They then "promote" the same staff to address other IT related problems, since they are "IT". Since you don't normally hire master programmers to crawl under tables changing broken fly leads, most often all IT queries get funneled to these guys first before getting filtered to the right person. Especially in the absence of dedicated separate communication channels, reminds me of bank staff in branches needing to phone the same client public call center to get things done.
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