Message from WBS

T

TheYak

Senior Member
Joined
Dec 2, 2004
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Randburg, Gauteng
Dear iBurst client,

We are aware of the degraded service experienced by many iBurst users in recent weeks, and we can understand the frustration this has caused. We sincerely apologise for this, and we are attending to these issues with priority attention.

As part of this innitiative we are implementing a new notification facility to keep our users informed of incidents on the network. This will be available on our webpage in the coming days.

The pre-commercial phase is intended primarily as a test phase to identify network issues under realistic load conditions. Some areas of concern have been highlighted during this period. WBS is using this period to implement measures to avoid such problems and ensure that the full commercial rollout is successful. The iBurst team is committed to provide you, our valued subscriber, with a premier broadband experience.

We thank you again for your enduring support.

Regards,

WBS Helpdesk
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Why are we paying them then? They should be paying us to test their system for them... :confused:
 
Why did I laugh off the early bird subscription offer?

I guessed as much - prime money for experimental service.

The worst is: iBurst seems to be the best offer available to a client of mine. He is grinding his teeth as well realising that he will be nothing more than a high paying "labrat" in the eyes of WBS.
 
Yea, why send out that email right before you notify us that you intend on billing us? If they sent out that mail 3 weeks ago, I would have been more calm about this whole situation...
 
TheYak said:
Why are we paying them then? They should be paying us to test their system for them... :confused:
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And why not ???.
Some folks around here are bragging about pulling down GB's of stuff.
 
tibby.dude said:
And why not ???.
Some folks around here are bragging about pulling down GB's of stuff.
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I suck at insane rates as well :D :D :D
 
ROFL!!! Leave it to Noone to find that interpretation - it slipped right past me when I 1st read GW's post.

WBS however would've been a LOT more popular if they had put that in their email.

Back on topic for me- was anyone actually surprised that they got an email from WBS in the 1st place? I know I was.
 
ic said:
Back on topic for me- was anyone actually surprised that they got an email from WBS in the 1st place? I know I was.
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Actually, yes. It was a little blase about the whole situation, but it was an acknowledgement nonetheless.

The question now stands: Will we receive more regular updates, or was this a once-off to calm the would-be rioters among us? :rolleyes:

PS>> I still see vodacom3g doing a sterling job on these forums. Some participation in the same fashion would be nice from iburst...
 
Funny how vodacom participates in this site, yet, their counterpart (telkom) doesn't. Sorta weird init?
 
I would have a coronary if Telkomonopoly actually provided customer service, after all they don't need to when they have the entire country by the short & curlies.
 
stoke, you're assuming all 3000 "service providing" employees actually provide satisfactory service, I presume. Bad idea. :D
 
Yes, but Telkom owns half of Vodacom... wouldn't their policies filter through to them?!
 
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