Message to iBurst

R

RatX

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Message to iBurst - UPDATED, see next post below

Hi iBurst,

I'm currently sitting holding on the phone, wanting to buy an iBurst subscription for a family member. I tried the 0877 202020 number, requesting help in Cape Town, and was referred to the Cape Town office. I dialled the Cape Town office number (021 529 1370), got through on the third or fourth attempt and have now been holding for 10 minutes. After selecting the Sales option. 10 minutes. Wanting to buy something from you. 11 minutes now. WANTING TO SPEND MONEY WITH YOU PEOPLE. WHAT THE HELL IS WRONG WITH YOU? I'M SO P'ED OFF I'M TEMPTED TO CANCEL MY OWN DAMNED IBURST SUBSCRIPTION. AND BREAK MY COMPUTER WHILST I'M AT IT!

Really, get your act together. I will certainly not be referring any more people to iBurst, this truly is pathetic.

UPDATE 1: 15 minutes in, got through to the same sales dept, where ever that is. Waiting for a manager now - let's see how that goes...

UPDATE 2: Temporarily placated after speaking to somebody who seems to know what they're doing - for the sake of public mental health, kindly note that the Cape Town iBurst office no longer exists (not my doing).
 
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Insist on NOT having a debit order - tell them that the concerned member will be paying in the fees by EFT.
 
If you're going to deal with IBurst then get used to the problems...

My advice is get out while you still can.
 
kevinsmrs said:
If you're going to deal with IBurst then get used to the problems...

My advice is get out while you still can.
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Hows that for a first post. Seems like I am finding all the 1st posters lately.

I have to say, I didn't struggle that much to get my Iburst, but it was downhill from there on.
 
I cancelled my iBurst last week.....

**Dances**

Ahhhh, the joy. I ran to Telkom with open arms. I am still expecting iBurst to debit my account once more & it really would not surprise me if they tried again in another months time. Everyone knows what iBurst is like with debit orders. Oh well, once you receive rock bottom service levels, the service levels can only get better.
 
I agree on the questionable service and if you have problems signing up imagine what a great experience you would have with them. they wont be around in the future as well when prices drop as they would not be able to compete with the larger ISP's. So if you have to go that way try G-Connect or one of the cellular companies for connectivity.
 
D3x said:
I cancelled my iBurst last week.....

**Dances**

Ahhhh, the joy. I ran to Telkom with open arms. I am still expecting iBurst to debit my account once more & it really would not surprise me if they tried again in another months time. Everyone knows what iBurst is like with debit orders. Oh well, once you receive rock bottom service levels, the service levels can only get better.
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For a second their i was like holy **** I didn't post that - username....
 
D3x! said:
For a second their i was like holy **** I didn't post that - username....
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LOL

Funny enough I read a post of yours earlier today & I though " I don't remember posting that at all ". Then only did I see the username. :)
 
Callcentres are busy places im sorry but why u even complain about it i dont know
I worked for a callcentre for 7 years and i got out of it due to ppl like u always moaning and groaning about how long u wait
U go and u go sit in a callcentre for 8 hours and pick up call after call after call but no u on the other side of the line u have it hard
 
R0CkFoRdGuN - I have been managing IT infrastructure for call centres for the past 15 years, so have some insight into the topic. Crap service is crap service, there is no excuse. It is the service provider's responsibility to ensure that they provision sufficient staff to satisfy caller demand, ESPECIALLY if they're trying to sell or support something. If they can't afford that, then they should be allowed to quietly sail out into the deep blue ocean on their fundamentally flawed business models and sink, whilst getting eaten by sharks, and perhaps shot at with spearguns. I will grant the fact that there are demand peaks which can not always be anticipated, but it is becoming increasingly clear to me that this was not simply a case of a busy time, which my next post should help to illustrate.
 
Update - iBurst to the Rescue!

So, two weeks down the line, I'm pleased to report that my dear family member is happily cruising the web, chatting on Skype and downloading embroidery designs on her shiny new iBurst access. She enjoys the speed of the service, constant updates to packages to remain competitive with aDSL and super support from the accounts department.

:twisted:NOT!:twisted:

She has not been contacted. I have not been contacted. Not a phone call. Not an SMS. Not a letter. Not a fax. No carrier pigeons, smoke signals or notes pasted to bricks and thrown through windows. Not even any promising shapes hanging lingeringly in the clouds.

To truly express my frustration would require language not suitable for a public forum, but let me just say this: iBurst, go get stuffed. You clearly are no longer competent, relevant or useful and should just disappear into the murky mists of telecommunications history. Please.
 
RatX said:
She has not been contacted. I have not been contacted. Not a phone call. Not an SMS. Not a letter. Not a fax. No carrier pigeons, smoke signals or notes pasted to bricks and thrown through windows. Not even any promising shapes hanging lingeringly in the clouds.
Click to expand...

Just some advice for the future because it doesn't look like you'll be on these (iburst) forums much longer - don't expect anyone to do you any favours, you should follow up on your own. You waited 2 weeks? I would have waited 2 days before following up. Be a little more pro-active next time.

If you are looking for other wireless solutions, check out telkoms 3G - it's priced decently (compared to other 3G services) and it's not *that* congested yet. Also, if you can wait, check out what CellC is doing with this new 21Mbps (although, I've never had good experience with CellC - but maybe they have changed...)
 
etherza - fair enough. On the other hand, I'm a busy dude and don't have time to chase around people that I want to give money to - I do that enough during the course of my day-to-day duties :-). Thanks for the Telkom 3G headsup - I'll check if she has coverage in her area and probably go that route, on a month-to-month basis. Modem is cheap enough and 500MB's should keep the old lady happily surfing for the month, so long as I set up her PC to not go too crazy downloading updates and stuff.

What annoys me about this particular situation is that in my personal capacity I've been a happy iBurster for many years, have stuck up for them in similar debates and recommended people to make use of their services. Now that the red mists of war have cleared slightly, I'll probably keep my own iBurst going, but certainly can't recommend the service to anybody else - it is just embarrassing to make a recommendation and have it backfire like that.
 
RatX said:
So, two weeks down the line, I'm pleased to report that my dear family member is happily cruising the web, chatting on Skype and downloading embroidery designs on her shiny new iBurst access. She enjoys the speed of the service, constant updates to packages to remain competitive with aDSL and super support from the accounts department.

:twisted:NOT!:twisted:

She has not been contacted. I have not been contacted. Not a phone call. Not an SMS. Not a letter. Not a fax. No carrier pigeons, smoke signals or notes pasted to bricks and thrown through windows. Not even any promising shapes hanging lingeringly in the clouds.

To truly express my frustration would require language not suitable for a public forum, but let me just say this: iBurst, go get stuffed. You clearly are no longer competent, relevant or useful and should just disappear into the murky mists of telecommunications history. Please.
Click to expand...

RatX, apologies for your poor experience. I haven't picked up on this thread. Please PM me your contact details and I'll assist.
 
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