messed up a bit with Mweb...

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Salex

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So I filled in the MWEB online application form, was really fun filling in all the details and I guess I got carried away until I got the message: "Thank you! You have successfully completed the MWEB ADSL online application. Your order is being processed."

Shpit! Now I realise that they going to bill me (50%) for this month and theres only 2 days left :( I've called them twice already requesting that we start fresh from 1 May, but no response as yet...

Any way around this guys? Another thing... I filled in all my banking details n stuff, so do they automatically sort out a debit order? Tnx in advance
 
I did the same thing yesterday, there is no "activation date" anywhere on the site, I hope like hell they are not stupid enough to charge 50% of a month for 2 days!
 
the lady i spoke to earlier in the day (Yolandie) made me hopeful that things would come right... the other lady that spoke a few minutes said my account was already activated... so lost a bit of hope there :( She said Yolandie would call me to sort out, but still waiting....
 
Unbelievable... They really consider an account purchased 2 days before month end, to be for the current month? And they have no desired activation date? Great start to being on Mweb!
 
R6 I can live with lol ;) Its 50% of the monthly cost that I'm going to be seriously unimpressed about!
 
have not used the mweb service as yet.. But still no word from mweb..
 
Why would they bill you for 50% of the month? Where did you see this?
When i signed up i got billed Pro Rata.
 
There is a little disclaimer bar on the right hand side that says if you're getting data only and you sign up before the 15th, you will be charged a full month, if you sign up on the 16th or later you will be billed 50% of a month.
 
wow, thats pretty lame. Guess thats why it seemed pro rata for me, signed up on the 17th :D.
 
LOL, so now it is MWeb's fault? You filled in the form and I am sure it says somewhere on the site: Activated Instantly just comeplete our online form...
 
I think you're going to be billed. I called Mweb around 15:00 on Apr 30 and asked them if I could sign up for the new month. They told me the system would bill be R219....just for those few hours left of the month. They advised that I call them back tomorrow at 10am.

You might be able to convince them to reverse the charge (if you're real nice to them), but the system will automatically charge you for the entire month of April.
 
HoodRich said:
I think you're going to be billed. I called Mweb around 15:00 on Apr 30 and asked them if I could sign up for the new month. They told me the system would bill be R219....just for those few hours left of the month. They advised that I call them back tomorrow at 10am.

You might be able to convince them to reverse the charge (if you're real nice to them), but the system will automatically charge you for the entire month of April.
Click to expand...

R219? The terms up till the change said after the 15th it will be R109.50. Strange.
 
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