Got a call from "Capitec Fraud Clearence" (yes, Clearence - 1st clue to having fun)
They tell me that someone has signed up for a contract at Incredible Connection in my name for R99 per month for a Huawei P40 Lite. to be paid via debit order, even gave me the details of the package etc. (2nd Clue - How would they know that from a debit order request)
I went along with it, acting stupid of course, having trouble going into my app - there was a notice on the app login page that the call is not from Capitec, when I mentioned this, "Quinton Naidoo the floor manager" tells me he is the one that sent that notice to show me the call is in fact from Capitec.
So I finally log in, and he takes me step by step through my app to confirm if the debit order is still there or has been removed. I have no debit orders so obviously there is nothing, so he says, good the debit is removed. Now I need to do the reversal request for the R2500 and R99 to be paid back to me.
So we go to the Transact menu and to the Pay Someone function. He tried to convince me that this function is not sending money but a fraud stop. I burst out laughing and asked him how stupid does he think I am. So he says no it is not sending money. I have to enter the debit order amount (R99) and enter the code he sent me (FSP3071). I tell him its Ok. I can't talk further, I will pop by the branch on Saturday to sort this out... He tells me if we do not do it now they will lock my bank account until I follow their steps... So I tell him to go ahead, I have no money there anyway so the debit will bounce anyway.
He hung up.
The SMS:
They tell me that someone has signed up for a contract at Incredible Connection in my name for R99 per month for a Huawei P40 Lite. to be paid via debit order, even gave me the details of the package etc. (2nd Clue - How would they know that from a debit order request)
I went along with it, acting stupid of course, having trouble going into my app - there was a notice on the app login page that the call is not from Capitec, when I mentioned this, "Quinton Naidoo the floor manager" tells me he is the one that sent that notice to show me the call is in fact from Capitec.
So I finally log in, and he takes me step by step through my app to confirm if the debit order is still there or has been removed. I have no debit orders so obviously there is nothing, so he says, good the debit is removed. Now I need to do the reversal request for the R2500 and R99 to be paid back to me.
So we go to the Transact menu and to the Pay Someone function. He tried to convince me that this function is not sending money but a fraud stop. I burst out laughing and asked him how stupid does he think I am. So he says no it is not sending money. I have to enter the debit order amount (R99) and enter the code he sent me (FSP3071). I tell him its Ok. I can't talk further, I will pop by the branch on Saturday to sort this out... He tells me if we do not do it now they will lock my bank account until I follow their steps... So I tell him to go ahead, I have no money there anyway so the debit will bounce anyway.
He hung up.
The SMS:
