MetroFibre has no support.

ZombieKing

ZombieKing

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I have tried getting in touch with this company for a while now.

I have tried phoning them but my phone's battery dies long before they will take my call, I have tried emailing them, no reply to date. I have tried their social media and no response. I even tried to get into contact with them here.

Nothing.

Metrofibre Networx contributor Standard Banks should be deeply concerned considering it is their investment. Other big investors like ARC "African Rainbow Capital" and AIIM "African Infrastructure Investment Managers" Should perhaps ask for a performance audit, and some reassurance that the company is being properly managed.

If I that is an absolute nobody can't get any basic information, how do they hope to sell a product and create a client base? Ignoring clients is probably the worst thing that MetroFibre can do.

Considering the 2 star rating at hellopeter.com with a sample of 1440 reviews and Google with its 2.4 rating with a sample of 758 reviews there is much room for improvement.

It is no wonder that many many people are moving back to LTE specially in the MP province where MetroFibre has more infrastructure then Openserve or so it seems. However it is good to know that we are seeing Openserve in our area, soon they may bring with them healthy competition.

Currently I am an LTE client my ISP is Telkom. Telkom unfortunately does not offer fast uncap LTE products. I believe their last uncap LTE product was 10Mbs. The company I work for doesn't want contracts because they themselves are fighting to survive our current economy. So we where asked to look into prepaid services. I decided to take a contract with Telkom regardless because at the time it was my only option. As this contract is coming to an end next year I am hoping to go over to prepaid Fibre as this will allow me more flexibility.

At this point I have given up on MetroFibre and is hoping anyone else will start installing infrastructure. I know Vodacom is also active right now. Lets see maybe by March we will have better selection of providers.

But I can see why so many people are upset with this provider. They really need to up their game to stay competitive.
 
RedViking said:
Let Cool Ideas handle it.
Sit back. And relax.
Click to expand...
Yea I don't care if they contact me or not, by the looks of it they can't keep it together anyway. According to many many customers they can't provide stable connection. I will be sticking with LTE. But purely based on financials it is scary to see they are sinking this much money into a service provider that doesn't provide a service. Standard Banks investors and clients must take note because they are listed on the JSE and honestly even with only 20.1% a stock dump can happen and that will hurt them dearly. Even if customers can't hold the provider accountable they can hold investors accountable especially if those investors are on the JSE.

In a time when cancel culture is bringing large companies down, investment groups and banks should take note because people are looking for ways to hit back. That said Standard Bank Group is doing really well with a positive push of 3.78% not bad all things considered.
 
ZombieKing said:
Yea I don't care if they contact me or not, by the looks of it they can't keep it together anyway. According to many many customers they can't provide stable connection. I will be sticking with LTE. But purely based on financials it is scary to see they are sinking this much money into a service provider that doesn't provide a service. Standard Banks investors and clients must take note because they are listed on the JSE and honestly even with only 20.1% a stock dump can happen and that will hurt them dearly. Even if customers can't hold the provider accountable they can hold investors accountable especially if those investors are on the JSE.

In a time when cancel culture is bringing large companies down, investment groups and banks should take note because people are looking for ways to hit back. That said Standard Bank Group is doing really well with a positive push of 3.78% not bad all things considered.
Click to expand...
We have Metro Fibre. Landscaper chopped the fibre line to the complex. Metro sent someone the following day fixing it.
 
RedViking said:
We have Metro Fibre. Landscaper chopped the fibre line to the complex. Metro sent someone the following day fixing it.
Click to expand...
Good to know they are making an effort. Honestly it wouldn't hurt just pushing a fb post explaining their products. We are not asking for brain surgery just information. All I want to do is figure out how their prepaid work what kit I must have to make it work and things can move forward. But no... Everything obscure to the point that I cannot be bothered to go find it. This type of thing should be available on their website on the main page. It was easier for me to find their company investors then finding answers like what is the prepaid connection fee for example.
 
ZombieKing said:
Good to know they are making an effort. Honestly it wouldn't hurt just pushing a fb post explaining their products. We are not asking for brain surgery just information. All I want to do is figure out how their prepaid work what kit I must have to make it work and things can move forward. But no... Everything obscure to the point that I cannot be bothered to go find it. This type of thing should be available on their website on the main page. It was easier for me to find their company investors then finding answers like what is the prepaid connection fee for example.
Click to expand...
Link to the product?
 
RedViking said:
Link to the product?
Click to expand...
That is part of the problem... I can't find anything. The only way I know it is a thing is when I checked if I was covered. It gave me two options I clicked on prepaid and then was asked to input my details no other info at all.
 
OP, fibre is month to month anyways. Although always realise there will be an extra month when you cancel. Don't muck around with prepaid stuff. Only time it won't be month to month is if you take free installation and router over 12 moths.

Go on Cool Ideas.
 
RedViking said:
OP, fibre is month to month anyways. Although always realise there will be an extra month when you cancel. Don't muck around with prepaid stuff. Only time it won't be month to month is if you take free installation and router over 12 moths.

Go on Cool Ideas.
Click to expand...
I have my reasons, we are on notice that we may see retrenchment early 2023. Month to Month is better and even 12 month contract is better. But because we are on notice I rather want something that I can drop immediately and not sit with outstanding payments. I killed my mobile contract two months ago and didn't renew because I had a bad feeling. But we will see we might recover and life can go on.

Was wondering what the speed was I think it is 20Mbs up and down.
 
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